IT Business Analyst

Teleperformance USA • Massachusetts, Massachusetts • 10h ago

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is 100% work at home.

Your Responsibilities

Help understand and document client processes across various functional and industry areas

Apply quantitative and qualitative techniques to identify areas for improvement in client operations and business areas

Engage with client stakeholders to conduct interview and understand the current state of their business process

Designing a future state business process that helps clients meet their aspirational KRAs/KPIs

Create pro-active and reactive proposals to clients that help meet their short and long term transformational goals - keep abreast of industry and technology trends

Enable AI usage in client projects to drive process transformation and business benefits

Strong proficiency in Six Sigma/Lean and other process improvement methodologies

Strong familiarity with Analytics, Process Management and GenAI toolkits

Qualifications

Bachelor's degree in mathematics, business, computer science, or related field.

8+ years of experience in business analysis, consulting or internal transformation roles

Expertise in one or two functional areas or industry verticals (preferably Healthcare or Insurance)

Experience working in transformational roles in a BPO environment

TP Leadership Skills

Emotional Intelligence

Self-Awareness

Self-Management

Empathy

Knowledge

TP Processes (for internal only)

Call Center Acumen

Supervisor Role Understanding

Technology

Microsoft Office

Problem Solving

Problem Solving & Critical Thinking

Analytical Thinking

Interpersonal Skills

Assertive Communication

Active Listening

Leadership Skills

Feedback

Achievement orientation

Goals establishment

Follow up

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

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