Food and Beverage Manager

Battery Wharf Hotel • Boston, MA • 2d ago

To coordinate the activities of the restaurant, room service, and lounge
including greeting and escorting guests to tables, supervising all
staff, and maintaining a courteous and efficient operation to deliver
quality product and service to restaurant customers. ESSENTIAL JOB
FUNCTIONS This description is a summary of primary responsibilities and
qualifications. The job description is not intended to include all
duties or qualifications that may be required now or in the future. The
Hotel operates 24 hours a day and 7 days a week, so operational demands
require variations in shift days, starting times, and hours worked in a
week. Assist Banquet & Outlet Manager/Director in interviewing,
selecting, training, supervising, counseling and disciplining restaurant
staff for the efficient operation of the outlet. Maintain outlet
scheduling and payroll. Organizing and conduct pre-shift and
departmental meetings communicating pertinent information to the staff,
such as house count, daily specials, promotions, and menu changes. Meet
and greet guests as they arrive, escort them to their table, and present
menus. Answer telephones in a clear voice, coordinate and document
reservations. Maintain communication with all departments and attend
relevant meetings. Participate in marketing efforts of restaurants,
assist in creating menus, survey competition and report food trends.
Monitor product quality and guest satisfaction in restaurant. Ensure
that food quality is consistent, appealing, and prepared to guest
specifications. Interact with guests to obtain feedback on quality of
service and food in outlet. Maintain profitability of outlet to support
overall hotel operations. Control payroll and equipment costs
(minimizing loss and misuse). Ensure par stock levels are maintained by
calculating inventory, ordering and retrieving supplies and stocking
shelves. Ensure maintenance of equipment by calling for repairs and
training staff on proper use. Support the entire Food and Beverage
operation including supervising other areas if necessary, handling
special projects, running promotions, handling public relations and
marketing. Provide clean and safe environment by assigning and assisting
with cleaning. Adheres to all company policies and procedures. Follows
safety and security procedures and rules. Knows department fire
prevention and emergency procedures. Utilizes protective equipment.
Reports unsafe conditions to Manager/Director and HR. Reports accidents,
injuries, near-misses, property damage or loss to manager/Director and
HR. Provides for a safe work environment by following all safety and
security procedures and rules. All team members must maintain a neat,
clean and well groomed appearance. (Specific standards outlined in team
member handbook). Perform any related duties as requested by
Manager/Director. Assists other Restaurant Personnel when need.
KNOWLEDGE, SKILLS & ABILITIES Thorough knowledge of Food outlet
operations including foods, supervisory aspects, service techniques, and
guest interaction. Knowledge of all State, Federal and Corporate liquor
regulations pertaining to serving alcoholic beverages to minors and
intoxicated guests. Hold a current Food Handler Card Ability to work
under pressure and deal with stressful situations during busy periods.
Knowledge of the appropriate table settings and service ware. Basic
knowledge of the English language sufficient to understand inquiries
from customers and communicate simple instructions. Ability to
comprehend and apply written product labeling instructions to enable the
safe application of products and processes within the hotel. Ability to
remember, recite and promote the variety of menu items. Ability to
operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability
to transport up to 30 lbs. through a crowded room on a continuous basis
throughout the shift. Lifting Thirty (30) pounds

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