Director of Commercial & Industrial Marketing
Job Code: 2025-200-007
Division: Corporate Services
FT/PT Status: Regular Full Time
Position Based In: Hiram
Apply Before: 07/03/2025
Job Summary:
Advocate for Commercial & Industrial Members on matters that add value to their services and enhance the efficiency and economic status of the Corporation. To be member focused, a service strategist, business energy consultant and GreyStone Power team player. Provide support and leadership to member choice opportunities for new business to grow the corporation. Provide energy efficiency in commercial, industrial, and governmental buildings. The position utilizes a high level of creativity and autonomy, as well as the ability to work with all functional departments within the corporation. The Director is a highly analytical and member focused position that works with businesses, industries, governmental agencies and participates with community-based organization.
Key Responsibilities:
Commercial and Industrial Marketing Programs
Ensure competitive and proactive marketing solutions for commercial and industrial members.
Manage and lead engineering reviews of energy savings calculations for HVAC, systems, Building Automation Controls, Lighting, and Industrial Processes.
Respond to Member concerns in a timely manner with value added solutions.
Provide technical assistance to Members and internal functional departments.
Develop internal communications support network, O/E, MS, Billing, Construction, Meter Apparatus.
Provide one to one assistance with billing & member Services to rapidly resolve Member problems.
Conduct on-site energy assessments and analyze the energy performance of commercial buildings to determine cost effective energy measures in existing facilities.
Ensure a competitive and aggressive marketing program for commercial and industrial members.
Ensure marketing plans achieve company objectives.
Consistentlyassess marketing programs and make necessary adjustments.
Establish reasonable annual goals for marketing; provide a monthly report to monitor these goals.
Ensure the total company load factor is improved by increasing off-peak load.
Develop and implement a strategic marketing plan related to commercial and industrial prospects and to analyze and evaluate the results attributed to such a plan.
Organize and coordinate formal commercial/industrial marketing presentations, both in written and verbal form.
Customer Choice Commercial and Industrial Loads
Assist in preparing rate proposals.
Establish and maintain professional relationships with commercial/industrial developers, architects, and engineers.
Promptly investigate all prospect information and ensure proposals for service are delivered.
Obtain accurate descriptions of new member power supply requirements and communicate these to appropriate departments.
Ensure load management techniques and rate incentives are communicated to prospects.
Submit activity reports regularly.
Coordinate commercial and industrial member needs with other departments.
Maintain current knowledge of rates and rate preparation at other utilities.
Regulatory
Maintain thorough knowledge of the Georgia Territorial Electric Service Act (GTESA).
Provide advice and assistance on interpretations of the GTESA.
Monitor Public Service Commission rate hearings and actions in Georgia.
Maintain a current knowledge of customer choice activities of other utilities and adherence to GTESA.
Monitor legislation related to the GTESA and other issues related to the provision of electrical service.
Customer Billing
Ensure acquisition of accurate hourly load data on all Large Power Members.
Ensure accurate billing of all Large Power Members.
Gatherand retain coincident peaking load data for annual rate analysis.
Respond to billing complaints with on site visits and follow up, perform energy audits as necessary.
Administrative
Provide support and assistance relating to the overall marketing/member services & communications efforts as required or directed.
Provide support and assistanceto other Cooperative Departments as required or directed.
Ensureannual collection/update of changes to Municipal territory maps for proper collection of Franchise Fees
Assist with the Annual Meeting as required or directed.
Perform other duties as may be required or directed.
Safety and Corporate Standards
Perform all work in a safe manner, encouraging others to do the same, and reporting unsafe situations, environments, and work procedures.
Maintain working knowledge and abide by the Cooperative's Board Policies, Service Rules and Regulations as well as the Cooperative's various rate schedules and service charges.
Complete all assigned work in an accurate, timely, and efficient manner.
Maintaina neat and orderly work area.
Required Education, Knowledge, Skills and Abilities:
Bachelor's degree in engineering or a related field is required.
Specialized educational courses in electricity may be required within six months following appointment of the position.
Seven years' experience in utility energy efficiency implementation or utility marketing.
Experience in program development, commercial and industrial marketing and economic development.
Experience in negotiating contracts and commercial industrial energy audits .
Technical knowledge necessary to coordinate and provide technical assistance for commercial and industrial electric utility loads .
Working knowledge of marketing strategies and techniques as pertains to commercial and industrial members and prospects. Working knowledge of Power Quality & Power Quality Analyzers.
Requires a valid Georgia driver's license before employment.
Must pass the Cooperative's employment physical and drug screen.
Excellent oral and written communication skills.
Excellent interpersonal skills to interact with employees, members, and the general public.
Demonstrated public speaking and presentation skills and the communication and interpersonal skills necessary to effectively communicate and relate to builders, developers, architects, consulting engineers, and other individuals associated with commercial and industrial development.
Develop an interest in the ideals and objectives of an organization which is concerned with the Rural Utilities Service and the conduct of its business in a cooperative form of business enterprise and to be in sympathy with same. Attitude in the position must reflect a willingness to cooperate, perform, and contribute to the department's goal of providing service to the total organization.
Pursue a continuous program of self-development both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.
Proficiency with personal computers & Microsoft Office Applications (i.e., OUTLOOK, WORD, EXCEL, POWERPOINT).
Demonstratedexpertise in electrical distribution industry, particularly with commercial/industrial members.
Physical Demands (if applicable):
Both office environment and outside work involving site visits is required. Some stressful conditions due to competitive atmosphere and problem resolution with customers and internal organizations. Business travel and occasional irregular hours are required. Must be prepared to report for storm, disaster, selected outages and severe weather responses and for associated special responsibilities.
