Customer Service Manager

Alamo Group Inc. • Selma, AL • 2w ago

Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. The Customer Service Manager, under moderate direction, supervises areas related to sales orders and maintains overall customer satisfaction for the RhinoAg and Bush Hog brands. The Customer Service Manager develop parts pricing to remain competitive and fair, while maximizing company profitability. The Customer Service Manager will collaborate closely with internal teams and dealership personnel to ensure smooth communication between the company and dealership partners pertaining to all aspects of customer service.

Core Competencies for this position include:

Leading Change

Leading People/Teamwork

Communication

Technical Knowledge

Results Driven

Essential Functions of the Job:

Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings

Manage and supervise Customer Service personnel; coordinate and monitor vacation requests to

always maintain adequate staffing levels

Align departmental goals with overall organizational objectives.

Provide information to dealers, customers and sales representatives regarding issues of pricing,

terms, discounts, weights, etc.

Use knowledge of products, pricing structure, price books, parts manuals and other reference

materials to calculate dealer net prices on parts and whole goods.

Conduct performance evaluations, review/recommend (internal/external) for promotions, demotions, merit raises, job assignments, etc.

Prepare material and participate in weekly and monthly meetings

Maintain relationship with trade associations

Review back-order status for analysis of root cause and issues that may require

intervention

Perform other duties as assigned by Supervisor.

Knowledge, Skills and Abilities (KSA's):

Excellent communication skills required, both verbal and written

Must be able to prioritize work schedule, work under pressure and meet goals/objectives

Good leadership skills required, ability to solve problems, persuade and motivate are

essential

Good computer and math skills required

Ability to read and understand reference books, price books, parts listing and other information

sources.

Ability to analyze and forecast purchase requirements.

Must be able to work overtime, including weekends

Education and Experience:

Bachelor's degree in either Business or Marketing

5+ years experience in Sales/Marketing/Customer Relations/Service environment; knowledge of farm equipment essential and knowledge of inventory system preferred

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential function.

General office/manufacturing plant environment. Exposure to the outdoors climates in traveling to

customers, dealers, trade shows, promotions etc. Must be able to lift, carry, push or pull trade

show displays (up to 50 lbs)

alone or with assistance. Must be able to sit and/or stand for extended periods of time, based on

job duty.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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