Technical Account Manager

SHI • Hartford, CT • 12h ago

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Technical Account Manager on the Managed Services team serves as clients' main point-of-contact for proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. The TAM is responsible for driving customer adoption of the Azure and AWS platforms and acts as the customer's primary point of contact for all non-support-related inquiries within SHI's Managed Services portfolio. The TAM maintains a technical understanding of the customer's environment to serve as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with customers and SHI Account teams to ensure customer satisfaction and uncover additional product and service opportunities via SHI or MSP partner services, programs, or offerings.

Required Skills:

Excellent customer service and conflict resolution skills

Ability to understand and explain how clients can use SHI's AWS and Azure cloud technology and other Managed Services and products to meet business objectives

Demonstrated work ethic, including a strong sense of initiative, ownership, and accountability

Demonstrated operational excellence including SOW and scope management

Excellent interpersonal, presentation, communication, and organizational skills

Demonstrated ability to handle diverse situations and rapidly changing priorities

Ability to collaborate and communicate effectively, clearly, and concisely with customers and colleagues at all organization levels

Ability to meet agreed-upon deadlines and communicate about roadblocks

Ability to multitask and complete tasks with efficiency and accuracy

Willing to obtain Foundational certifications in Azure or AWS within 90 days of employment

Preferred Skills:

5+ years in a Technical Account Management, Engineering, or similarly technical role that requires expertise in supporting customers in Azure Cloud and AWS Cloud environments

Cloud engineering experience in Azure and AWS

Cloud service desk or other related technical support experience in Azure and AWS

Foundational, Associate, and Advanced certifications in Azure or AWS

Other Requirements

Completed Bachelor's Degree or relevant work experience required

Ability to travel 20% for corporate events.

Has active/willing to obtain Foundational certifications in Azure or AWS within 90 days of employment

The estimated annual pay range for this position is $100,000 - $135,000 which includes a base plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

SHI

Go to Apply

Share this job

Similar Jobs

Senior Manager Software Engineering - Ticketing

Lumen • Hartford, CT • 3h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

3h ago

Go to Apply

Vendor Data & Operations Manager-Hybrid

The Cigna Group • Bloomfield, CT • 12h ago

Management & Administrative

Grow Your Career With Us: Are you passionate about data, vendor management, and driving operational excellence? We're looking for a Vendor Data & Operations Manager to join our team and lead strategic partnerships wi...

12h ago

Go to Apply

Portfolio Marketing Manager, GPS

Deloitte • Hartford, CT • 12h ago

Management & Administrative

Deloitte seeks a strategic, creative marketing leader to use business and market insights. This person will develop strategic marketing plans. The leader will plan, implement, oversee, and measure marketing campaigns for...

12h ago

Go to Apply

Operations Manager

Element Materials Technology • South Windsor, CT • 1d ago

Management & Administrative

Overview Element is seeking an Operations Manager to manage the daily operations of our testing facility, which includes , but is not limited to managing resources to ensure that delivery and operational objectives, alon...

1d ago

Go to Apply

Managed Services - Applied AI Operations - Manager

PwC • Hartford, CT • 1d ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics engineering focus on leveraging advanced technologies an...

1d ago

Go to Apply

Senior Customer Service Representative

CVS Health • Hartford, CT • 1d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1d ago

Go to Apply

Customer Success Account Manager, Manager

Microsoft Corporation • Hartford, CT • 1d ago

Management & Administrative

Join Microsoft's US Public Sector Industries DIB Team-where mission meets innovation. The Defense Industrial Base (DIB) Operating Unit (OU) is a newly formed team with a bold mission: to consolidate, simplify, and accele...

1d ago

Go to Apply

Retirement Plan Account Manager

Lincoln Financial • Hartford, CT • 1d ago

Management & Administrative

Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Remote : Work at home employee Relocation assistance: is not available for this opportunity. Requisition #: 74739 The Role at a Glance We ar...

1d ago

Go to Apply

Customer Supply Chain Manager, Club

Haleon • Hartford, CT • 1d ago

Management & Administrative

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-le...

1d ago

Go to Apply

Cloud Solution Architecture Manager - AI Business Solutions

Microsoft Corporation • Hartford, CT • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.