Computer Support Specialist III (User Services Manager) (Internal Posting)
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Please see Special Instructions for more details.
In your application and required documents, DO NOT include personal protected information such as date of birth, citizenship status or immigration information, social security number, or any other protected information.
Applicants must upload the following with their application:
A cover letter which addresses how you meet the required and preferred qualifications, your
career goals, and your interest in the position.
A resume or curriculum vitae.
A list of three professional references.
Complete and sign the Authorization Form for Background Check
Access the form here: https://www.msun.edu/hr/forms/Authorization\for\Background_Investigation-MSU-Northern.pdf.
In the online application in the Background Check field, @type YES to show you understand this additional requirement.
Submit your completed and signed form to:
Human Resources (https://www.msun.edu/hr/)
Montana State University-Northern
P.O. Box 7751
Havre, MT 59501-7751
406-265-3568 or 406-265-3789
HR Dept. Fax 406-265-3530
Position Details
Position Information
NBAPOSN Title
Working Title Computer Support Specialist III (User Services Manager) (Internal Posting)
Brief Position Overview
Internal posting only.
Position Number 7M0080
Department Information Technology
Division
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Yes
Compensation Annual
Salary Salary commensurate with experience, education, and qualifications.
Contract Type MUS
If other, please specify
Recruitment Type Campus
Position Details
General Statement
Information Technology Services provides secure, reliable communication systems that align and contribute to the success of MSU -Northern's mission.
Senior technician for university desktop systems. Serves as tier 3 technician responsible for the most difficult and advanced desktop related issues. Responsible for developing Windows images for use across campus, researching solutions for users involving computers, peripherals, repair parts, and for researching emerging technologies. Instructs all levels of computer users on effective use of systems and software. Assists in providing computer and audio visual support for campus users and major events.
Duties and Responsibilities
Senior technician for researching, developing, configuring and updating computer images and the deployment of all faculty and staff desktop systems.
Works with ITS system administrators to assess and approve major Windows updates and/or version changes.
Develops, updates, and maintains deployment and user migration tools, scripts, and systems.
Maintains driver libraries for campus computers and other equipment.
Serves as tier III technician handling escalations from tier I & II technicians and issues needing coordination across ITS staff; responsible for handling the most difficult and advanced desktop related problems involving desktop hardware devices, software applications, operating systems, and for users' problems with centrally maintained computer systems, peripherals, and networks.
Responsible for researching, evaluating, specifying, recommending, pricing, and purchasing solutions for users involving computers, peripherals, and repair parts. Maintains list of approved printers with feature sets.
Researches and recommends purchases of emerging technologies that will benefit the university.
Supports the inventory management process. Collects data to manage equipment inventories and disposal procedures. Assesses legacy equipment for obsolescence.
Helps to provide computer and audio visual support for campus users and major events. Develops solutions for spur-of-the-moment events.
Maintains electronic signage solution hardware, service, and server software.
Provides end user support and writes technical documentation for using technology enhanced classrooms, video conference and presentation equipment including projectors, microphones, and sound systems.
Occasional travel in state-owned vehicles may be required to support ITS equipment at other MSU -Northern locations.
Required Qualifications - Experience, Education, Knowledge & Skills
Two year degree in CIS , CS, electronics, or other related computer field with a minimum of five years progressive experience with responsibility in trouble shooting computer operating systems, networking, hardware systems, and complex, centrally managed computer operations with good background in networked systems. Alternate combinations of education and experience will be considered on a case-by-case basis.
Thorough knowledge of Microsoft Windows operating systems and Microsoft Office, Active Directory, system management tools and software applications.
Oral and written communications skills.
Current Montana driver's license with less than 12 conviction points.
Preferred Qualifications - Experience, Education, Knowledge & Skills
Bachelor's degree in CIS , CS, electronics, or other related computer field.
Experience with Microsoft System Center Configuration Manager ( SCCM ) and/or Microsoft Intune.
Familiarity & experience with PowerShell and/or other forms of scripting.
The Successful Candidate Will
Requires ability to analyze data logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems.
Demonstrated knowledge of policies for purchasing and disposal of computer equipment, computer hardware and software specifications, installation requirements, and techniques.
Demonstrated knowledge of overall maintenance techniques, repair procedures, replacement of computer components and a working knowledge of networking concepts, routers, switches, hubs, and servers.
Demonstrated ability to prioritize multiple tasks, projects, and demands.
Ability to maintain the confidentiality, security, and integrity of the University's and user's data at all times.
Requires ability to gain and maintain effective working relationships with associates, vendors, clients and others.
Requires developed oral and written communication skills to present technical information to others with clarity and precision.
Ability to work in a team-oriented, collaborative environment.
Special Requirements
Physical Demands
Typical office environment, high noise, high-stress environment, frequent interruptions.
Bending, stooping, stretching or crawling to inspect equipment, installations and configurations
Must be able to lift computer supplies and equipment weighing 50 pounds or more.
This position has supervisory duties? No
Posting Detail Information
Announcement Number STAFF - VA - 2500020P
Number of Vacancies 1
Desired Start Date Immediate
Position End Date (if temporary)
Open Date
Close Date
Until an adequate pool is established No
Special Instructions Summary
In your application and required documents, DO NOT include personal protected information such as date of birth, citizenship status or immigration information, social security number, or any other protected information.
Applicants must upload the following with their application:
A cover letter which addresses how you meet the required and preferred qualifications, your
career goals, and your interest in the position.
A resume or curriculum vitae.
A list of three professional references.
Complete and sign the Authorization Form for Background Check
Access the form here: https://www.msun.edu/hr/forms/Authorization\for\Background\Investigation- MSU -Northern.pdf (https://www.msun.edu/hr/forms/Authorization\for\Background\Investigation-MSU-Northern.pdf) .
In the online application in the Background Check field, @type YES to show you understand this additional requirement.
Submit your completed and signed form to:
Human Resources (https://www.msun.edu/hr/)
Montana State University-Northern
P.O. Box 7751
Havre, MT 59501-7751
406-265-3568 or 406-265-3789
HR Dept. Fax 406-265-3530
Quick Link for Internal Postings https://jobs.msun.edu/postings/2566
EEOC Statement
Montana State University-Northern ( MSUN ) is an equal opportunity employer. MSUN does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran's Employment Preference Act, MSUN provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.
Director of Human Resources /Title IX
Montana State University-Northern
300 11th Street West
Havre, MT 59501
E-mail: rebecca.farr@msun.edu
Location: 208 Cowan Hall
Tel: (406) 265.3568
Applicant Documents
Required Documents
Resume
Cover Letter
List of References
Optional Documents
Posting Specific Questions
Required fields are indicated with an asterisk (*).
