Computer Support Specialist III (User Services Manager) (Internal Posting)

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Please see Special Instructions for more details.

In your application and required documents, DO NOT include personal protected information such as date of birth, citizenship status or immigration information, social security number, or any other protected information.

Applicants must upload the following with their application:

A cover letter which addresses how you meet the required and preferred qualifications, your

career goals, and your interest in the position.

A resume or curriculum vitae.

A list of three professional references.

Complete and sign the Authorization Form for Background Check

Access the form here: https://www.msun.edu/hr/forms/Authorization\for\Background_Investigation-MSU-Northern.pdf.

In the online application in the Background Check field, @type YES to show you understand this additional requirement.

Submit your completed and signed form to:

Human Resources (https://www.msun.edu/hr/)

Montana State University-Northern

P.O. Box 7751

Havre, MT 59501-7751

406-265-3568 or 406-265-3789

HR Dept. Fax 406-265-3530

Position Details

Position Information

NBAPOSN Title

Working Title Computer Support Specialist III (User Services Manager) (Internal Posting)

Brief Position Overview

Internal posting only.

Position Number 7M0080

Department Information Technology

Division

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Exempt

Union Affiliation Exempt from Collective Bargaining

FTE 1.0

Benefits Eligible Yes

Compensation Annual

Salary Salary commensurate with experience, education, and qualifications.

Contract Type MUS

If other, please specify

Recruitment Type Campus

Position Details

General Statement

Information Technology Services provides secure, reliable communication systems that align and contribute to the success of MSU -Northern's mission.

Senior technician for university desktop systems. Serves as tier 3 technician responsible for the most difficult and advanced desktop related issues. Responsible for developing Windows images for use across campus, researching solutions for users involving computers, peripherals, repair parts, and for researching emerging technologies. Instructs all levels of computer users on effective use of systems and software. Assists in providing computer and audio visual support for campus users and major events.

Duties and Responsibilities

Senior technician for researching, developing, configuring and updating computer images and the deployment of all faculty and staff desktop systems.

Works with ITS system administrators to assess and approve major Windows updates and/or version changes.

Develops, updates, and maintains deployment and user migration tools, scripts, and systems.

Maintains driver libraries for campus computers and other equipment.

Serves as tier III technician handling escalations from tier I & II technicians and issues needing coordination across ITS staff; responsible for handling the most difficult and advanced desktop related problems involving desktop hardware devices, software applications, operating systems, and for users' problems with centrally maintained computer systems, peripherals, and networks.

Responsible for researching, evaluating, specifying, recommending, pricing, and purchasing solutions for users involving computers, peripherals, and repair parts. Maintains list of approved printers with feature sets.

Researches and recommends purchases of emerging technologies that will benefit the university.

Supports the inventory management process. Collects data to manage equipment inventories and disposal procedures. Assesses legacy equipment for obsolescence.

Helps to provide computer and audio visual support for campus users and major events. Develops solutions for spur-of-the-moment events.

Maintains electronic signage solution hardware, service, and server software.

Provides end user support and writes technical documentation for using technology enhanced classrooms, video conference and presentation equipment including projectors, microphones, and sound systems.

Occasional travel in state-owned vehicles may be required to support ITS equipment at other MSU -Northern locations.

Required Qualifications - Experience, Education, Knowledge & Skills

Two year degree in CIS , CS, electronics, or other related computer field with a minimum of five years progressive experience with responsibility in trouble shooting computer operating systems, networking, hardware systems, and complex, centrally managed computer operations with good background in networked systems. Alternate combinations of education and experience will be considered on a case-by-case basis.

Thorough knowledge of Microsoft Windows operating systems and Microsoft Office, Active Directory, system management tools and software applications.

Oral and written communications skills.

Current Montana driver's license with less than 12 conviction points.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Bachelor's degree in CIS , CS, electronics, or other related computer field.

Experience with Microsoft System Center Configuration Manager ( SCCM ) and/or Microsoft Intune.

Familiarity & experience with PowerShell and/or other forms of scripting.

The Successful Candidate Will

Requires ability to analyze data logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems.

Demonstrated knowledge of policies for purchasing and disposal of computer equipment, computer hardware and software specifications, installation requirements, and techniques.

Demonstrated knowledge of overall maintenance techniques, repair procedures, replacement of computer components and a working knowledge of networking concepts, routers, switches, hubs, and servers.

Demonstrated ability to prioritize multiple tasks, projects, and demands.

Ability to maintain the confidentiality, security, and integrity of the University's and user's data at all times.

Requires ability to gain and maintain effective working relationships with associates, vendors, clients and others.

Requires developed oral and written communication skills to present technical information to others with clarity and precision.

Ability to work in a team-oriented, collaborative environment.

Special Requirements

Physical Demands

Typical office environment, high noise, high-stress environment, frequent interruptions.

Bending, stooping, stretching or crawling to inspect equipment, installations and configurations

Must be able to lift computer supplies and equipment weighing 50 pounds or more.

This position has supervisory duties? No

Posting Detail Information

Announcement Number STAFF - VA - 2500020P

Number of Vacancies 1

Desired Start Date Immediate

Position End Date (if temporary)

Open Date

Close Date

Until an adequate pool is established No

Special Instructions Summary

Applicants must upload the following with their application:

A cover letter which addresses how you meet the required and preferred qualifications, your

career goals, and your interest in the position.

A resume or curriculum vitae.

A list of three professional references.

Complete and sign the Authorization Form for Background Check

Access the form here: https://www.msun.edu/hr/forms/Authorization\for\Background\Investigation- MSU -Northern.pdf (https://www.msun.edu/hr/forms/Authorization\for\Background\Investigation-MSU-Northern.pdf) .

In the online application in the Background Check field, @type YES to show you understand this additional requirement.

Submit your completed and signed form to:

Human Resources (https://www.msun.edu/hr/)

Montana State University-Northern

P.O. Box 7751

Havre, MT 59501-7751

406-265-3568 or 406-265-3789

HR Dept. Fax 406-265-3530

Quick Link for Internal Postings https://jobs.msun.edu/postings/2566

EEOC Statement

Montana State University-Northern ( MSUN ) is an equal opportunity employer. MSUN does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran's Employment Preference Act, MSUN provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.

Director of Human Resources /Title IX

Montana State University-Northern

300 11th Street West

Havre, MT 59501

E-mail: rebecca.farr@msun.edu

Location: 208 Cowan Hall

Tel: (406) 265.3568

Applicant Documents

Required Documents

Resume

Cover Letter

List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Montana State University-Northern

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Computer Support Specialist III (User Services Manager) (Internal Posting)