Customer Service Representative

Robert Half • Montgomeryville, PA • 3d ago

Description

We are looking for a detail-oriented and customer-focused Customer Service Representative to join a team in Montgomeryville, Pennsylvania. This is a contract-to-employment position within the manufacturing industry, offering an excellent opportunity for career growth. The ideal candidate will play a key role in providing exceptional service to clients while efficiently managing order entry and related tasks.

Responsibilities:

Process customer orders accurately and ensure timely entry into the system.

Respond promptly to customer inquiries via phone or E-mail, ensuring a high level of service.

Collaborate with internal teams to resolve issues related to orders, billing, or product availability.

Maintain up-to-date knowledge of company products and services to address customer needs effectively.

Utilize CRM and ERP systems to track and manage customer interactions and data.

Handle billing functions, including check processing and claim administration, as required.

Assist in maintaining accurate records of customer transactions and communications.

Provide support for inbound calls, addressing concerns and escalating complex issues when necessary.

Contribute to improving customer service processes and identifying areas for operational efficiency.

Adhere to company policies and maintain professionalism in all interactions.

Requirements

Minimum of 2 years' experience in a customer service or order entry role.

Proficiency in Microsoft Office Suite and familiarity with ERP or CRM systems.

Strong communication skills, both verbal and written, with an emphasis on customer satisfaction.

Experience with billing functions, including check processing and claim administration, is preferred.

Ability to multitask and prioritize in a fast-paced environment.

Detail-oriented with excellent organizational and problem-solving skills.

Familiarity with accounting software systems and Epic Software is a plus.

Willingness to work onsite during standard business hours, Monday through Friday.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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