Customer Service Supervisor

Wawa, Inc. • Wilmington, DE • 18h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1403496

Customer Service Supervisor {#customer-service-supervisor dir="ltr" lang="en" testid="jobsearch-JobInfoHeader-title"}

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Wilmington, DE

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\$21.25 - \$28.70 an hour-Full-time

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Soar with us at Wawa.

We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, youll be part of a caring team thats dedicated to helping all of us fly high together. Were team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. Were proud to be a part of a winning team of Associate owners who shape our success. Were committed to helping our communities and one another at every turn, because we know that when we fly together, theres no limit to how far we can go.Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

As aCustomer Service Supervisor (CSS),you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

WhatYoullDo:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals

in sales, expenses, Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance

during shift.

Ensure consistent execution of customer service programs, policies,

and store technology components.

Manage cash processes, inventory, vendor check-ins, and store

safety.

Maintain accurate inventory by performing regular cycle counts and

smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and

rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.

Eligibility for Wawa Benefits is defined under the terms of the

plan(s).

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is \$21.25 - \$28.70 and is commensurate with position, experience and location. Associates in this position will receive a \$2.00

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Go to Apply

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