Customer Service Representative

Robert Half • Edina, MN • 8h ago

Description

Job Overview:

We are seeking a dedicated and professional Customer Service Representative for a contract-to-hire opportunity with a prominent organization in Bloomington, MN. This individual will provide exceptional customer service by addressing inquiries related to employee benefits, such as healthcare plans, retirement options, and other related topics. The position requires strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently in a hybrid work environment.

Key Responsibilities:

Serve as the main point of contact for employees seeking information about company benefits programs.

Address inquiries regarding medical, dental, vision, retirement, FSA/HSA accounts, and other employee benefit offerings via phone, email, and online platforms.

Provide accurate and comprehensive responses to ensure a positive customer experience.

Troubleshoot and resolve benefit-related issues, escalating complex cases to the appropriate departments as needed.

Maintain confidentiality and ensure all interactions comply with company policies and applicable regulations.

Track and document interactions in the company's CRM system or designated databases for reporting and follow-up purposes.

Keep up to date on company benefits offerings and changes to ensure the most accurate information is provided to employees.

Assist with benefit enrollment, changes, and other administrative tasks related to employee benefits.

Requirements

Qualifications:

Previous customer service experience, ideally in a benefits or healthcare setting, is highly preferred.

Excellent verbal and written communication skills with a professional demeanor.

Ability to handle sensitive information with discretion.

Strong organizational and multitasking skills with attention to detail.

Proficiency in using customer service tools such as CRMs, email platforms, and Microsoft Office Suite.

Experience in a hybrid work environment is a plus.

Additional Details:

This is a contract-to-hire position offering full-time hours.

The shifts will occur between Monday through Friday, 8:00 AM to 6:00 PM.

Candidates must have the ability to work in a hybrid schedule, requiring both remote and in-office work based out of Bloomington, MN.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Go to Apply

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