Customer Service Representative

System One • Lake Forest, IL • 1d ago

Job Title: Customer Service Representative

Location: Lake Forest, IL

Type: Contract

Overview

Leading pharmaceutical company looking for an experienced Customer Service Representative. Ideal candidates should have a High School Diploma or GED with at least 2 years of experience in sales, operations, and compliance.

Responsibilities

Respond to internal and external inquiries via telephone, internet, and correspondence, providing exceptional service through all communication channels.

Act as a liaison for customers, maintaining database records of customer profiles, preparing status reports, and addressing customer and sales force inquiries.

Possess comprehensive knowledge and skills in your area, understanding the impact of related areas, and maintaining a thorough understanding of company trade policies, SOPs, and business processes.

Take the initiative to connect with other projects, represent your department on cross-functional teams, and collaborate with management to improve business practices and procedures.

Proactively share knowledge and expertise with your work group, promoting teamwork, motivating others to achieve team objectives, and serving as a role model and mentor for less experienced colleagues.

Manage personal time, professional development, and workflow, assisting less-experienced colleagues, tracking resources, and providing detailed reports.

Work independently under general supervision, completing recurring assignments, establishing relationships with other processes, and referring only new or unusual problems to the supervisor.

Ensure work is periodically reviewed for soundness of judgment and adherence to guidelines, consistently exceeding accuracy targets and quality standards.

Monitor orders, claims, disputes, and financial transactions to ensure accurate and timely processing, partnering with customers, Deduction Specialists, and the credit department to resolve deductions.

Act as a triage point for external calls, assessing and redirecting them to appropriate stakeholders, and working collaboratively with internal teams, including customer service, credit collections, distribution, and key business leads.

Requirements

High School Diploma or GED with at least 2 years of experience

Experience in sales, operations, and compliance

Excellent customer service skills, supporting internal and external customers

Excellent verbal and written communication skills with demonstrated telephone skills

Proficient keyboard skills, including 10-key pad

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Bilingual Spanish (oral/written) - Preferred

Call center experience

Proficiency in using customer relationship management (CRM) software

Experience with data analysis and reporting

Excellent interpersonal skills and the ability to build strong relationships with customers and colleagues

Adaptability and flexibility in handling changing work environments and priorities

Strong conflict resolution and negotiation skills

Strong Attendance and Reliability: Demonstrates consistent punctuality and dependability in a structured work environment.

Ability to Multitask in a Fast-Paced Environment: Effectively manages multiple responsibilities and systems simultaneously while maintaining accuracy and efficiency.

Exceptional Customer Service Skills: Delivers high-quality support with professionalism, empathy, and clear communication across various customer interactions.

Proficiency in Navigating Multiple Systems: Comfortable working across several platforms to gather and input information efficiently.

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Ref: #568-Clinical

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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