Req ID: RQ201350
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Business Process Analysis
Skills:
CMDB,Information Technology Infrastructure Library (ITIL),ITSM,ServiceNow Administration,ServiceNow Platform
Experience:
3 + years of related experience
Job Description:
Our work depends on a Senior Configuration Management Database ( CMDB) Process Analyst joining our team to support the Centers for Medicare & Medicaid Services (CMS). The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform. If you have strong analytical skills and a natural desire to learn, then this position and team may be a good fit for you.
As a Senior CMDB Process Analyst supporting CMS, you will be entrusted to identify, streamline and centralize business processes and ensure overall data accuracy. In this role, a typical day will include:
Serve as a key ServiceNow process owner for CMDB responsible for implementing best practices as pertains to maintenance and updating the CMDB, implementing governance, auditing, reports and metrics, etc.
Collaborate with cross-functional teams to improve CMDB management and ITSM processes.
Partner with business process owners and management on strategic initiatives.
Implement standard naming conventions and prevent duplicate CIs.
Administer CMDB tools (such as de-duplication, data management policies, identification and classification), ensuring proper functionality and integration with IT systems.
Provide training and support to users on CMDB processes and tools to garner business value.
Work closely with IT, infrastructure, application and security teams to ensure data consistency.
Provide reports and metrics on CMDB status and data quality.
Ensure accurate records of Configuration Items (CIs), servers, network gear and applications.
Provide expertise to Identify process improvement and automation opportunities within CMDB management.
Manage expectations and address concerns proactively.
Create and maintain clear and comprehensive documentation for best practices, standards and procedures for efficient CMDB usage.
Stay current with industry trends and emerging technologies to propose enhancements and improvements to existing processes.
REQUIRED QUALIFICATIONS
3+ years of experience in ITSM processes, primarily in CMDB management.
Strong understanding of ITIL & ITSM fundamentals.
Solid skills using ServiceNow CMDB and CMDB tools. Strong ability to ensure accurate data classification and deduplication.
Excellent written and verbal communication skills and be effective at communicating with both technical and non-technical audiences.
Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
Self-motivated to keep learning about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer
Experience working on project teams that leverage Agile/Scrum
Ability to acquire and maintain a Public Trust clearance.
PREFERRED QUALIFICATIONS
Bachelor's Degree (BS) in Computer Science, Software Engineering or a related field or equivalent working experience in lieu of a degree.
1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping.
ITIL Foundations Certification (v3 or higher) or a willingness to attain within first year.
Proven problem-resolution, decision-making and analytical skills with keen attention to detail under limited supervision.
Energetic, goal oriented, proactive, innovative, hardworking, and patient.
Proficiency with Microsoft Office suite and SharePoint
LOCATION : Remote. Candidates in the DMV area strongly preferred.
CLEARANCE :
Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.
WHAT GDIT CAN OFFER YOU
Full-flex work week.
401K with company match.
Customizable health benefits packages.
Collaborative teams of highly motivated critical thinkers and innovators.
Internal mobility team dedicated to helping you own your career.
Rewards program for high-performing employees.
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The likely salary range for this position is $90,950 - $123,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
