Position Details
Position Information
Department Community Relatns/Admin (LCB)
Position Title Manager 1-IT
Job Title Cascades Information Technology Manager
Appointment Type Professional Faculty
Job Location Bend
Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option?
Job Summary
The OSU -Cascades campus is seeking an Information Technology Manager. This is a full-time (1.00 FTE ), 12-month, professional faculty position.
This position is located in Bend, Oregon.
The IT Manager for OSU -Cascades serves as the operational liaison between the OSU -Cascades campus and UIT . This position is responsible for aligning local IT services with university-wide technology standards while ensuring they meet the unique instructional, research, administrative, and growth-related needs of OSU -Cascades.
The IT Manager provides leadership in planning, implementing, and managing campus-specific IT operations, infrastructure, and customer support services. This includes overseeing daily IT operations, coordinating support for faculty, staff, and students, and ensuring consistent delivery of high-quality technical solutions. The manager plays a key consultative role, offering guidance on technology integration, innovation, and continuous improvement in service delivery.
In close partnership with the UIT Service Desk, central IT teams, and campus stakeholders, the IT Manager leads the OSU -Cascades IT team, manages staff performance, and ensures efficient use of resources to support campus priorities. This role is critical in supporting the university's teaching, research, and institutional growth mission.
This position reports to the Director of the UIT Service Desk, with a dotted line to the Chief Business Officer at Cascades, and works collaboratively with both campus and central IT leadership.
As a member of the OSU IT community, this position contributes to the collective mission of supporting Oregon State University's teaching, research, outreach, and administrative excellence through technology. Under the leadership of University Information & Technology ( UIT ), the university's central IT organization, the OSU IT community is a collaborative ecosystem made up of distributed IT professionals embedded within colleges, research, and administrative units.
Together, OSU IT professionals work in partnership to align technology solutions, share expertise, and deliver secure, effective, and innovative digital experiences that enable the university's strategic goals. As part of this community, this position plays a key role in advancing OSU's technology priorities while supporting the unique needs of OSU -Cascades.
Please note all OSU IT team members are expected to meet the following commitments:
AI Statement: OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university's mission.
Data Statement: OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU . OSU IT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.
DEIA Statement: OSU IT commits to and believes in the strength and value of diversity, equity, inclusion, and access ( DEIA ) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU IT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work.
Security Statement:Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.
Why OSU?
Why OSU -Cascades?
Founded in 2001, Oregon State University - Cascades brings higher education to Central Oregon while leveraging the excellence of a land grant and top-tier research university in one of the most dynamic cities in the Pacific Northwest.
Located near downtown Bend and surrounded by mountains, forest and high desert, OSU -Cascades offers small classes that accelerate faculty-student mentoring and experiential learning in an innovative environment that accelerates opportunities for student, faculty and staff development and advancement.
With a 128-acre campus under development and a goal to grow to 3,000 to 5,000 undergraduate and graduate students, OSU -Cascades is delivering on a 40-year grassroots community effort to bring the benefits of a comprehensive university to the region:
Student Body and Alumni
Student and alumni data (https://osucascades.edu/about) is as of fall 2024.
1,370 undergraduate and graduate students
78% from Oregon
42% Central Oregonians
24% first generation students
23% students of color
19 students on average per class
95% of 2023 graduates employed or in graduate school within 6 months of graduation
5,625 degrees awarded since founding
Academic Majors
A growing portfolio ofdegree programs (https://osucascades.edu/academics) at OSU -Cascades is designed to meet regional and state industry workforce and economic needs.
Research
Research (https://osucascades.edu/research) underway at OSU -Cascades focuses on challenges in energy, the environment, human wellness, social justice and society. Labs at OSU -Cascades include the FORCE biomechanics lab, the Laboratory for the American Conversation and the Sustainable Tourism Laboratory.
Campus Development
OSU -Cascades' campusdevelopment (https://osucascades.edu/campus-expansion) is driven by an award-winning long range development plan and engineering efforts that are transforming brownfields into a thriving university campus. Sustainability plans include net zero energy, waste and water goals. Initial sustainability efforts are seen in geothermal sourced energy to heat and cool buildings, and native plant landscaping requiring little or no irrigation. In addition to an academic core, campus plans includes a 24-acre innovation district, mid-market affordable housing, and 10-miles of walking/biking trails.
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
-Top 1.4% university in the world
-More research funding than all public universities in Oregon combined
-1 of 3 land, sea, space and sun grant universities in the U.S.
-2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
-7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone
-100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
-35k+ students including more than 2.3k international students and 10k students of color
-217k+ alumni worldwide
-For more interesting facts about OSU visit:https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:
-Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
-Free confidential mental health and emotional support services, and counseling resources.
-Retirement savings paid by the university.
-A generous paid leave package, including holidays, vacation and sick leave.
-Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
-Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
-Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .
Key Responsibilities
IT Consultation and Coordination (30%)
Act as a liaison between OSU -Cascades and UIT departments to fulfill customer requests and deliver technical solutions using existing OSU technology.
Coordinate with UIT to develop, plan, and support technology investments in spaces for students and staff, both in and out of the classroom.
Provide IT input for long-range campus development plans.
In coordination with UIT , ensure contractors uphold network standards and provide documentation while maintaining proper physical and virtual data access.
Serve as the liaison for campus-wide technology initiatives, policy, outages, and operating processes.
Escalate unresolved problems to the appropriate UIT team and apply skills to areas beyond OSU -Cascades if workload allows.
Consult on IT challenges faced by the OSU -Cascades community.
Manage and collaborate on IT-related projects, providing organizational change management ( OCM ) support for the OSU -Cascades community.
Meet regularly and coordinate with OSU -Cascades leadership, faculty, staff, and other OSU -Cascades stakeholders.
Coordinate employee onboarding and offboarding with Human Resources.
Maintain expert knowledge of desktop operating systems, including Windows, macOS, and Linux.
Manage the budget and scheduling for all computer and peripheral replacements for all Faculty, Staff and shared computer resources at OSU -Cascades.
Monitor, track, inform, and report on budges; reconcile and/or move funds across units in conjunction with the IT Director in Corvallis with a dotted line to the Chief Business Officer at Cascades
Serve as subject matter expert for technical issues facing OSU -Cascades.
Management of OSU -Cascades IT Team (30%)
Provide leadership and oversight for the OSU -Cascades on-site IT team, including recruitment, hiring, onboarding, training, performance evaluation, and professional development.
Establish and maintain a high-performing, service-oriented team culture that reflects the values of collaboration, accountability, and inclusivity.
Direct daily operations by monitoring service requests, prioritizing tasks, and ensuring timely resolution of incidents and requests.
Oversee ticketing system queues and reporting metrics, ensuring accurate documentation and consistent follow-through on service commitments.
Promote knowledge sharing, documentation standards, and clear communication across the team and with campus stakeholders.
Serve as the primary point of coordination with UIT Business Architecture to ensure alignment in service delivery, user support practices, and escalation protocols.
Meet regularly with the Chief Business Officer on campus-related matters, including but not limited to HR issues, budget updates and resource utilization changes.
Customer Service and Technical Support (30%)
Deliver responsive, on-site IT support for faculty, staff, students, and administrators at OSU -Cascades, including:
Urgent classroom technology support in collaboration with UIT Academic Technology.
Meeting and event space support, including presenter walk-throughs, live troubleshooting, and AV coordination.
Installation, configuration, and maintenance of computing hardware, printers, peripherals, and end-user software.
Ensure appropriate asset lifecycle management, including coordination with OSU Surplus for disposal of retired equipment and inventory tracking.
Oversee phone installations and replacements in collaboration with OSU Telecom.
Coordinate with external vendors and UIT Network Operations for network cabling changes, hardware upgrades, and diagnostic work.
Provide after-hours response and coordination for urgent issues affecting campus-wide IT infrastructure, including network and critical facilities systems. Collaborate with OSU -Cascades Facilities and UIT teams to ensure continuity of operations.
Collaboration with UIT Service Desk (10%):
Act as an extension of the UIT Service Desk management structure, facilitating seamless service delivery and support at OSU -Cascades.
Maintain alignment with Service Desk workflows, documentation practices, and escalation protocols to ensure consistency across campuses.
Identify cross-team service delivery issues and lead collaborative problem-solving efforts to ensure timely and efficient resolution.
Support the development, documentation, and enforcement of operational policies specific to OSU -Cascades in collaboration with the Director and UIT leadership.
Contribute to the development and implementation of short- and long-term goals related to service delivery, customer support, and process improvement.
Escalate campus-specific concerns and service delivery trends to the Director, and actively participate in Service Desk leadership communications and planning efforts.
Coordinate with other UIT functional units (e.g., Infrastructure, Security, Identity and Access Management) to ensure integrated IT services and support across the university.
What You Will Need
Bachelor's degree in Computer Science, Information Technology, or a closely related field,ORan equivalent combination of education and relevant professional experience.
A minimum of two (2) years of professional experience providing end-user IT support, including troubleshooting and resolving technical issues across hardware, software, and network systems.
Experience in a supervisory or management role, with responsibility for hiring, assigning work, evaluating performance, coaching, and, when necessary, addressing personnel matters including disciplinary action or termination.
Demonstrated ability to build and lead high-performing teams, foster a collaborative and inclusive work environment, and support employee development and retention.
Proven experience managing IT services in a dynamic, customer-focused environment, with a strong emphasis on service delivery, responsiveness, and quality assurance.
Broad technical proficiency with current and legacy desktop operating systems (e.g., Windows, macOS, Linux), mobile platforms, and enterprise productivity software such as Microsoft 365, antivirus tools, system utilities, and remote management tools.
Excellent interpersonal, written, and verbal communication skills, with the ability to convey technical concepts to non-technical audiences and collaborate effectively with a wide range of stakeholders.
Demonstrated ability to analyze complex problems, exercise sound judgment, and make data-informed decisions in a multifaceted IT environment.
Proven success in relationship management, including the ability to collaborate across departments, with vendors, and with central IT to align local needs with institutional priorities.
Proven experience in implementing inclusion practices in IT operations and team leadership; demonstrated outcomes may include improved satisfaction metrics, documented inclusion initiatives, and completed team trainings.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
Experience managing or supporting IT in a higher education environment.
Demonstrated experience supporting academic and research technology needs, including classroom technologies, lab environments, and remote learning infrastructure.
Experience with IT project management, including initiating, planning, executing, and closing projects that meet scope, schedule, and budget requirements.
Working knowledge of networking concepts and infrastructure, including Wi-Fi, VoIP, and cabling, with the ability to coordinate support and escalation.
Experience developing or contributing to IT policy, procedure, and service documentation.
Demonstrated ability to analyze user needs, assess technology options, and recommend scalable, cost-effective solutions.
Experience fostering partnerships and building trust with diverse stakeholders, including faculty, students, administrative leaders, and technical teams.
Familiarity with ITIL or other service management frameworks; ITIL Foundation certification is a plus.
Working Conditions / Work Schedule
Schedule
This position will work a typical Monday - Friday schedule and will be based on the Bend campus. This position may at times require work outside of normal business hours and/or weekends.
Inclement Weather
This position is deemed essential, and the incumbent may be expected to report to work during inclement weather, emergencies, and other University work curtailments or closures.
Modality
On-site:This position is designated as on-site. The selected individual will be expected to report to the assigned work location.
Physical Requirements
This position may require occasional standing, walking, bending, pushing, pulling, and lifting equipment up to 50 pounds.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Recommended Full-Time Salary Range $90,000-$115,000
Link to Position Description
https://jobs.oregonstate.edu/position_descriptions/34185
Posting Detail Information
Posting Number P09218UF
Number of Vacancies 1
Anticipated Appointment Begin Date 07/28/2025
Anticipated Appointment End Date
Posting Date 06/18/2025
Full Consideration Date
Closing Date 07/06/2025
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A Resume/CV; and
2) A Cover Letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
Starting salary within the salary range will be commensurate with skills, education, and experience.
For additional information please contact:
Johana Hernandez
Johana.Hernandez@osucascades.edu
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team atemployee.relations@oregonstate.edu.
Supplemental Questions
Read More at: https://jobs.oregonstate.edu/postings/169971
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
