Administrative Assistant II - Glaucoma Ophthalmology, Westwood

UCLA Health • Los Angeles, CA • 18h ago

Description

Join a fast-paced team in the Department of Ophthalmology's Glaucoma clinic! We're looking for a proactive and personable individual to help create a seamless and welcoming experience for our patients. Responsibilities include, but are not limited to:

Answer and triage incoming telephone calls in a professional and timely manner

Check in/out patients and verify insurance and demographic information

Collect fees and co-pays at time of service

Process referrals and authorizations

Salary Range: $25.60-36.33 Hourly

Qualifications

Required

Working knowledge of current third party payer systems, including managed care and governmental programs such as HMO's, PPO's, Medicare, and Medicaid; familiarity with current patient billing practices and insurance verification terminology to determine eligibility and coverage.

Excellent interpersonal and strong customer service skills including the ability to deal effectively with patients who are under stress.

Familiarity with computerized patient appointment scheduling system, preferable PDM system.

Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.

Strong organizational skills and maintain patient records efficiently.

Flexible personality and the ability to function well with interruptions and multi-task effectively with high volumes.

Working knowledge of all Microsoft applications (Word, Outlook, Excel).

Demonstrated typing and word processing skills to prepare correspondence, email and other documents with speed and accuracy.

Ability to maintain confidentiality and discretion regarding sensitive patient medical information.

Demonstrated ability to maintain composure when confronted by difficult patient situations and to respond professionally.

Preferred

Working knowledge of ophthalmic terminology.

At least 2 years working in a clinical office.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

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