"We enable greatness in people and organizations everywhere. "
FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 ,? Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
Title: Education Success Partner - Account Manager
Payroll Title: Education Success Partner
Division: Education K12 Sales
Status: Full-Time Exempt
Reports To: Manager, Client Success
Location: Remote - Anywhere in the Delaware, Maryland, or Virginia areas
Compensation: Anticipated compensation for this role includes a base of $65-75k* plus variable pay up to $15k.
At FranklinCovey Education, we believe every child has the potential to lead-and every educator deserves the tools to help them get there. Through our flagship solution, Leader in Me , we support thousands of K-12 schools around the world in building a culture of leadership, character, and academic growth. If you're passionate about helping others succeed, and you thrive in collaborative, mission-driven environments - this could be your calling.
Job Summary
As an Education Success Partner (ESP) , you will be the trusted strategic advisor to a portfolio of K-12 schools implementing the Leader in Me framework. Think of yourself as an account manager, relationship builder, and thought partner - all rolled into one. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff.
You'll work closely with Franklin Covey client coaches and account executives to align products and services with school goals, while leading client relationships and driving success metrics like renewal rate, retention revenue growth, and school outcomes. This role is perfect for someone who is naturally curious, thrives on solving meaningful problems, and isn't afraid to roll up their sleeves to make a difference.
Essential Job Functions
Manage a Portfolio of School Partners
Drive Outcomes, Retention, and Revenue Expansion
Serve as the primary point of contact for each school-leading strategic check-ins, planning sessions, and renewal conversations.
Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones.
Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly.\
Forecast renewal likelihood and help prepare accounts for long-term success.
Connect client progress to measurable impact-both culturally and academically.
Collaborate Cross-Functionally
Partner with FranklinCovey Coaches to align delivery and consulting with school priorities.
Work with Account Executives to develop growth strategies, craft proposals, and coordinate renewal timing.
Work with funding team internally to identify funding opportunities and positiong with existing schools.
Communicate clearly across teams to ensure everyone is aligned and driving toward shared goals.
Partner with product teams to provide feedback and ensure client voice is elevated.
Fuel a Culture of Leadership and Learning
Represent FranklinCovey values and live the principles of The 7 Habits of Highly Effective People .
Attend internal team meetings, regional events, and symposiums that elevate your growth and client experience.
Contribute ideas, energy, and enthusiasm to a team that values excellence, trust, and collaboration.
We're looking for someone who is...
Curious and Driven - You ask great questions, seek to understand deeply, and continuously learn.
A Problem-Solver - You can connect the dots, remove roadblocks, and help people move from stuck to successful.
Resilient - You handle change and challenge with optimism, focus, and follow-through.
Goal-Oriented - You know how to manage your time, your business, and your outcomes without constant supervision.
Team-Minded - You build trust quickly, communicate clearly, and care about shared success.
Basic Qualifications
This position requires ONE of the two qualifications below:
3+ years of experience in a K12 Educator role (e.g. teacher, coach, school leader, administrator, or equivalent); or
3+ years in client-facing roles that included responsibilities involving account management, customer success, implmentation, consulting, r equivalent.
Preferred Skills & Experience
Comfort working with data, managing projects, and using CRM platforms (Salesforce preferred)
Excellent written and verbal communication skills
Familiarity with district-level initiatives and education funding
Ability to forecast renewals and report on account health
Benefits include medical, dental, and vision insurance, 401(k), employee stock purchasing program, PTO, paid holidays, and more. Please visit franklincoveybenefits.com for details.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.
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Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/ .
For more information regarding benefits in other locations, please email careers@franklincovey.com
For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/ .
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.
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