Customer Service Rep

Everon • Bridgeville, PA • 18h ago

Company Overview:

NewTech Systems is now an Everon company. At Everon, we truly believe that our people are the difference for our organization, the customers we serve, and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. NewTech Systems is based in Ashland, KY.

This position is stationed in our Washington, PA branch. We are looking for candidates to join our talented team of professionals. We are interested in hiring someone who is eager to learn and who can put their knowledge and expertise to work for our customer's life safety system. Systems to include, but not limited to, fire alarm/life-safety, intrusion alarm, access control, video surveillance, and nurse-call. The CSR (customer service representative) will answer the service-related calls and schedule/dispatch the technicians. In addition, daily responsibilities will also include shipping/receiving and other administrative responsibilities.

Location: Washington, PA

Type: FTE, Monday-Friday 8:00am-5:00pm

POSITION SUMMARY & RESPONSIBILITIES:

Learning the company's solutions including products, labor, and services.

Work with the sales team and coordinate schedules with the technicians for service, and projects.

Respond accordingly to service calls. Ask inquisitive questions in relation to a service request to be sure the technician is equipped with the right equipment for the service call.

Receive equipment and ship when required, via existing software platform. Lifting up to 50ls is required.

Work with team leads to assist in daily administrative requests.

WORK ENVIRONMENT:

Normal office environment.

MINIMUM QUALIFICATIONS (EDUCATION, SKILLS, & EXPERIENCE):

High School Diploma, and at least (1) years of low-voltage system experience

Understanding of all or most of the following systems: fire alarm/life-safety, intrusion alarm, access control, video surveillance, professional audio-visual, nurse-call, plus low voltage systems in general, installation, testing, inspection, and maintenance helpful.

Understanding of the construction contracting environment is a plus.

Exceptional customer service and thoroughness.

Must be self-motivated and have a strong work ethic.

Must be proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook).

Excellent verbal and written skills to communicate and follow up with customers.

Must have a valid driver's license and reliable personal vehicle are required for the position.

Must be able to clear a drug screening.

BENEFITS:

Competitive Salary

Paid Time off - Holiday and Personal Days

Comprehensive benefits package - medical, dental, and Vision

Retirement Plan, with company contribution

NewTech Systems & Everon are Equal Employment Opportunity (EEO) employers. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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