Customer Service Specialist l

Cape Cod Five Cents Savings Bank • Hyannis, MA • 1w ago

The Customer Service Specialist I (\"Specialist\") provides superior customer service by answering customer questions & assisting with issue resolution. The Specialist will assist in establishing & maintaining electronic banking relationships & provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also proactively look for opportunities to provide additional information about banking-related products & services in order to deepen existing banking relationships. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Responds to customer & prospect phone calls, email, & digital inquiries regarding their accounts & all Bank products, including financial transactions. Documents all interactions with customers in CRM database by entering or updating information accurately to reflect the customer interaction & resolution. Authenticates customers adhering to Bank guidelines in order to properly identify customers & protect customer information. Identifies fraudulent activity to protect the Bank & the Bank?s customers Assists in customer support for online & mobile banking as well as automated telephone banking including set-up, navigation, & maintenance. Provides support for other Bank departments. Advises customers regarding the Bank?s products & to ensure that the highest level of customer service is provided. Solicit higher-level approval for all situations exceeding experience/training, department scope or assigned level of authority. Actively recommends Bank products & services using a customer needs-based assessment. Consistently meets service level deadlines & other performance targets or requirements Outbound calls to customers as required. Complies with all customer confidentiality & privacy policies, as well as all Bank policies. Performs duties & assignments in compliance with Bank policies as well as all state & Federal banking regulations. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: High School degree or GED & willingness to pursue higher education required. Associate?s Degree strongly preferred KNOWLEDGE, SKILLS & ABILITIES: 6 months customer service experience Experience providing digital support preferred Banking experience preferred Ability to quickly learn the Bank?s products & services Excellent problem-solving skills with a commitment to customer service a must Ability to speak in a clear & pleasant manner Ability to use excellent listening comprehension skills to understand callers & determine their needs/question Excellent oral & written communication skills Ability to handle multiple tasks & interruptions Ability to work independently, as well as contribute to the team environment Working knowledge of the use of PCs, current Windows operating systems, Microsoft Office, the Internet, & other software systems. Knowledge of mobile device platforms including &roid & Apple iOS systems. Must have cyber security awareness to protect the digital environment, the Bank, & customers. COMPETENCIES: Superior Focus on Customer Service Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability, Flexibility, & a Nimble Learner Problem Resolution Focused Solid Decisions Making/Judgement

Similar Jobs

Customer Service Manager

Stop & Shop - Hyannis • Hyannis, MA • 2w ago

Management & Administrative

What we\'ll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targe...

2w ago

Go to Apply

Account Manager

Coca-Cola Beverage Northeast • Sandwich, MA • 2w ago

Management & Administrative

Account Manager Date: Jun 11, 2025 Location: Sandwich, MA, US, 02563 Compensation:$89,980 per year + incentive eligible + business mileage reimbursement Schedule: Monday - Friday 7 AM - 5 PM. Schedule may vary depending...

2w ago

Go to Apply

Administrative Assistant

Robert Half • Brewster, MA • 2w ago

Management & Administrative

Description We are looking for an organized and detail-oriented Administrative Assistant to join our team in Brewster, Massachusetts. This is a long-term contract position offering an excellent opportunity to showcase yo...

2w ago

Go to Apply

Account Manager - Boston, MA

Canon USA & Affiliates • Hyannis, MA • 2w ago

Management & Administrative

Account Manager - Boston, MA - req1366 OVERVIEW The Account Manager sells Canon Medical's solutions within a geographic territory of medium-sized community medical centers, critical access hospitals and outpatient imagin...

2w ago

Go to Apply

Customer Service Coordiantor

SencorpWhite • Hyannis, MA • 2w ago

Management & Administrative

Responsible for processing & tracking parts orders for both internal & external customers. Must be customer-focused & project a positive, professional image for SencorpWhite. Must have excellent organizationa...

2w ago

Go to Apply

Receptionist/Assistant Customer Service

Bryden & Sullivan Insurance Agency, Inc. • Hyannis, MA • 3w ago

Management & Administrative

About Us: We are a well-established, family-owned insurance agency with deep roots in our community. For decades, we\'ve built a reputation for trusted service, personal attention, & strong client relationships. Our...

3w ago

Go to Apply

Receptionist/Assistant Customer Service

Bryden & Sullivan Insurance Agency, Inc. • Hyannis, MA • 3w ago

Management & Administrative

3w ago

Go to Apply

Administrative Assistant

Bartlett Tree Experts-Cape & Islands • Osterville, MA • 3w ago

Management & Administrative

Bartlett Tree Experts is looking for an Administrative Assistant to join our Irrigation Division and assist our General Tree Care Division. We are looking for an individual who understands the importance and value of our...

3w ago

Go to Apply

Restaurant Leader Trainee

7-Eleven • West Dennis, MA • 18h ago

Retail & Hospitality

Restaurant Leader Trainee Apply Now ( https://my7elevenhr.wd12.myworkdayjobs.com/Careers/job/Store-37426-WEST-DENNIS-MA/Restaurant-Leader-Trainee\R25\0000006345/apply ) Save Job Job ID R25_0000006345 Store-ID 37426 Addre...

18h ago

Go to Apply

Restaurant Leader Trainee

7-Eleven • East Dennis, MA • 18h ago

Retail & Hospitality

Restaurant Leader Trainee Apply Now ( https://my7elevenhr.wd12.myworkdayjobs.com/Careers/job/Store-37417-EAST-DENNIS-MA/Restaurant-Leader-Trainee\R25\0000006344/apply ) Save Job Job ID R25_0000006344 Store-ID 37417 Addre...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.