Customer Service Manager

Stop & Shop - Hyannis • Hyannis, MA • 2d ago

What we\'ll ask of you: Department Management: Oversee the daily
Operations of the Customer Service departments including Front End,
Online Pick-up and Cash Office Ensure departments meet or exceed sales
and profit targets Maintain high standards of sanitation and safety,
ensuring compliance with all regulations Accountable for leading the
recruitment, hiring and new hire orientation, while maintaining a high
level of talent within the department People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer
Service department team members Monitor and evaluate associate
performance and ensure associates have development plans to support
professional growth Foster a culture of diversity and inclusion within
the team Engage and retain associates by fostering a positive work
environment Labor Relations: Manage labor relations to ensure compliance
with company policies and labor laws Address and resolve employee issues
and grievances in a timely and effective manner Customer Service
Excellence: Cultivate a culture of excellence in customer service,
providing best-in-class service Ensure customers experience a
well-stocked store with the freshest product offerings Support team
members in their training to consistently deliver exceptional customer
service Operational Efficiency: Monitor and analyze key performance
metrics related to customer service and sales Identify opportunities for
process optimization and implement solutions to enhance operational
performance Manage departmental budgets, expenses, and financial targets
to achieve profitability goals Compliance and Safety: Ensure all
departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions Maintain a clean and
safe working environment for all associates Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community
organizations, schools, and other stakeholders Coordinate and
participate in community events, outreach programs, and charitable
initiatives to support our mission of making a positive impact What you
bring to the table: 1-3 years of supervisory or leadership experience,
preferably in retail grocery with knowledge of Customer Service
departments including Front End, Online Pick-up and Cash Office
Bachelor\'s degree in Business Administration, Retail Management, or
related field (preferred) or equivalent years of work experience Highly
motivated, results-oriented, and a self-starter with a proven track
record of success Strong ability to influence and communicate
effectively across different functions Excellent multitasking skills,
with the ability to prioritize and manage multiple responsibilities
simultaneously Demonstrated leadership and management skills, inspiring
and guiding teams to achieve goals Exceptional written and verbal
communication skills, with the ability to effectively interact with
customers, team members, and stakeholders High level of customer service
skills, High level of customer service skills, with a genuine passion
for exceeding customer expectations Creative and strategic thinking
abilities to drive innovation and continuous improvement Effective
organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays What we
bring to the table: Culture committed to celebrating diverse backgrounds
and experiences Comprehensive benefits Opportunities for professional
development and career growth Associate discounts Team of associates
dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic
environment, and are committed to making a difference, we invite you to
apply.

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