Operations Manager I

ABF Freight • Baltimore, MD • 9h ago

Job Description

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities

Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.

Other duties and projects, as assigned.

Work in a team setting to accomplish department goals.

Maintain a positive attitude in a highly intense environment.

Represent company at grievance, UCI, and WC hearings, as necessary.

Address issues involving customer relations and/or other ABF Service Centers.

Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.

Enforce operations specific company policies and procedures, and continuously apply the quality process.

Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.

Purchase office and dock supplies for the terminal.

Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.

Ensure security, maintenance, and upkeep of terminal facility.

Make sales calls as operational support of sales team, as necessary.

Requirements

Education:

Bachelor's Degree, preferred

Experience:

3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.

Computer Skills:

Proficient in Microsoft Office Suite.

Additional Requirements:

Must be available to handle terminal issues 24/7.

Competencies:

Decision Making and Critical Thinking

Initiative

Managing Multiple Priorities

Mentoring Others

Process Management

Service Center Operation and Maintenance

Transportation Safety

Other Details

Work Hours:

Schedule may vary depending on Service Center location.

Compensation:

This is a salary position paid biweekly.

Variable compensation is included.

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