Guest Relations Supervisor

Spanish Peaks Mountain Club • West Hollywood, CA • 5h ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

Guest Relations Supervisor

SUMMARY

The Guest Relations Supervisor is responsible for establishing, tracking and utilizing guest information to create an emotional bond with the guest prior to, during and after their visit to the hotel.

ESSENTIAL FUNCTIONS

Ensure efficient provision of service to our guests prior to, during and after their visit to the hotel

Guaranteeing guest requests are satisfied efficiently

Maintain an accurate log of events regarding guest contact and requests.

QUALIFICATIONS

College Degree preferred.

Minimum of two years' experience in a luxury hotel preferred.

Minimum of two years' experience in customer service.

Minimum of one year experience as a Concierge.

Excellent telephone etiquette.

Exceptional guest recovery skills.

Enjoy interacting with people in a fast paced environment.

Excellent organizational and time management skills.

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

Must possess a positive attitude.

Must be willing to participate in a learning environment.

Must integrate company values throughout all interactions.

Must be able to quickly adapt to effectively using new software products.

Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for Guest Relations Supervisor is $32.96. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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