Description
The Administrative Office of the Courts seeks a full-time Court Tools Support Specialist to
provide technical and customer service support for various AOC products, including certification,
registration, and licensing programs. Reporting to the Program Manager, this position ensures
exceptional service by addressing user inquiries, resolving technical issues, and acting as an
application administrator. The Specialist collaborates with program staff, affiliated agencies, and
stakeholders-such as judges, attorneys, and other professionals-to deliver seamless service and
maintain accurate workflows.
Key Duties and Responsibilities
Respond to customer inquiries about AOC-supported products, guide users in product functionality, troubleshoot issues, and provide accurate information.
Provides telephone, email, and occasional in-person support while minimizing customer wait time in accordance with Division service level agreements.
Records and tracks customer interactions in the service tracking system, ensuring accurate documentation and notifying Division management of technical or administrative concerns.
Collects and records payments, completes deposit documentation, and coordinates with the Fiscal Department to reconcile payments and resolve discrepancies.
Reviews and enters data related to certification and registration, confirming and approving profiles, questionnaires, certification events, continuing education, and payment information per established business rules.
Monitors and manages automated and manual email communications to assist users in completing registration and certification processes and regularly checks dashboards and tools to identify user needs and statuses.
Skills
Support, Customer service, Troubleshooting, Help desk support, Technical support, Office 365
Top Skills Details
Support, Customer service, Troubleshooting, Help desk support, Technical support, Office 365
Additional Skills & Qualifications
Minimum Qualifications
High school diploma or GED with at least six months of customer service experience.
Proficiency in the Microsoft Office suite.
Experience in using and troubleshooting web-based applications or software systems.
Possession of a valid Georgia Driver's License and ability to operate an automobile.
Preferred Qualifications
Knowledge of the Georgia court system.
At least two years of experience in a call center or customer service environment.
Familiarity with AOC products or similar systems.
Technical Competencies
Strong customer service and interpersonal skills.
Excellent oral and written communication abilities.
Ability to research, document, and maintain accurate logs/records of activities.
Proficient in analyzing customer needs, identifying root issues, and providing effective resolutions.
Skilled in working independently and as part of a collaborative team environment.
Adept at navigating and managing data in computer databases and service tracking
systems.
Experience Level
Entry Level
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
