Job Description:
As a Technology Operations Engineer at our large non-profit healthcare organization, you will be responsible for providing analysis, design, configuration, testing, implementation, and support (both technical and functional) of administrative, financial, or clinical information systems. You will work on small, defined elements of large projects, and your role will encompass a subset of the total knowledge required within the application system technical analyst specialty area. You will be in the process of developing the remaining skills and will require additional support and/or training to become fully proficient. Key responsibilities include transporting oneself from place to place, successfully functioning in a fast-paced, service-oriented environment, demonstrating strong written and oral skills in English in a technical or healthcare environment, demonstrating interpersonal skills and attention to detail, and being self-motivated.
Essential Functions
Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common problems.
Under supervision, solves common issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.
Under supervision, configures, installs, implements, monitors and maintains systems with minimal complexity (applications, workflows, processes, etc.). Follows documentation standards.
Acquires and maintains a moderate/high-level understanding of the technical and functional architecture of assigned systems and integration.
Understands the security and compliance requirements and complies with all policies and procedures of assigned systems.
Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.
Under supervision, tests applications, systems and configurations for projects with minimal complexity and according to IS standards.
Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.
Under supervision, participates in the development of training and knowledge-based materials for use by peers, end-users and other IS team members.
Under supervision develops and implements communication plans to all stakeholder groups.
Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.
Maintains a moderate level of understanding of industry application /implementation methodologies, tools and techniques.
Skills
System support engineers need a combination of technical knowledge and communication skills to troubleshoot issues and guide users through solutions.
Troubleshooting: The ability to quickly diagnose and resolve technical issues, both simple and complex
Communication: The ability to clearly explain instructions to clients and colleagues with different levels of technical expertise
Problem-solving: The ability to work on complex problems and find solutions
Customer service: The ability to handle difficult customers with professionalism, courtesy, patience, and respect
Collaboration: The ability to work well in a team environment, communicate effectively with peers, and share knowledge
Technical proficiency: A deep understanding of hardware, software, networks, and systems
Qualifications
Experience in a related technical support field.
Strong research, organizational and analytical skills as well as the ability to teach users.
Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
Preferred
Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)
Associates or Bachelor's Degree in computer science or related field and/or equivalent work experience.
Physical Requirements:
Physical Requirements
Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
Ascend and descend stairs or ladders to service IT equipment needs.
Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
Raise or lower an object from one level to another.
Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Location:
Intermountain Health Heart Center - La Canada
Work City:
Las Vegas
Work State:
Nevada
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$28.90 - $45.52
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
