Field Service Senior Manager

Deloitte • Cincinnati, OH • 5h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on August 29th, 2025.

Work You'll Do

A Field Service Sr. Manager works with Service Excellence leadership to identify prospects, cultivate, sell and deliver field service transformation projects to them. The Field Service Senior Manager will own Salesforce Field Service Go to Market Strategy efforts. Throughout the lifecycle of prospect to delighted client, the Sr. Manager builds and manages teams, advises clients on best practices in field service and technology, ensures quality on projects, and identifies new sales opportunities at existing clients.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

Minimum eight (8) years relevant experience in a consulting or industry role, with a minimum six (6) years relevant consulting in Salesforce field service operations and technology

Minimum four (4) years of experience leading multiple project teams simultaneously on relevant engagement

Deep functional understanding of field service operations

Strong project management experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

A Bachelor's degree (BS or BA)

Preferred :

Platform experience in Dynamics and Oracle Field Service

Knowledge of digital tools: IOT, augmented reality, spare parts management, and GIS/Geo-spatial tracking

Experience leading Salesforce, ServiceMax, Oracle, ServiceNow, or SAP or other service solution implementations, including rolling out technology to field organizations

Working knowledge and experience of MS Office applications and tools

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $184,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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