IT Specialist / Senior IT Specialist - Applied Health Sciences - 1031061-6689

University of Illinois • Urbana, IL • 11h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12793345 **IT SPECIALIST / SENIOR IT SPECIALIST

College of Applied Health Sciences**

ahs.illinois.edu

Job Summary

Serves as a first point of contact for intake, triage, and response to support requests for College of Applied Health Sciences units. Responsibilities include providing technical assistance and support related to computer systems, hardware, and software.

**MAJOR DUTIES & RESPONSIBILITIES

IT Specialist - Major Duties & Responsibilities**

Desktop Support

Serve as first point of contact for users with technology requests

and service issues.

Resolve most requests and issues independently and by using

previously gained experience with identical or similar issues.

Gather information and track issues using a ticket system to report

customer feedback, identify problems and trends, and suggest resolutions.

Create and maintain end user documentation.

Create and maintain technical documentation for technology staff.

Work within defined policies and procedures to solve user or system

problems, including those that require solutions with originality and/or ingenuity.

Software Support

Provide support and training for assigned unit specific

applications.

Generate and compile reports for assigned unit specific

applications.

Audio Visual Support

Provide assistance, training, and troubleshooting for on-loan and

fixed audio visual equipment.

Account Management.

Assist staff with initial user account setup and access.

Work with or serve as Unit Security Contact for providing systems

account provisioning and termination.

Other Duties

Act as subject matter expert for the unit within at least one

technology area.

Assume appropriate related additional duties to further the mission

of the unit.

Provide assistance with special technology projects and Service Desk

reports as directed.

Senior IT Specialist - Major Duties & Responsibilities

Desktop Support

Provide technical support for hardware, software, and associated

devices.

Serve as an expert for more complex technology requests and service

issues.

Gather information and track issues using a ticket system to report

customer feedback, identify problems and trends, and suggest resolutions.

Create and maintain end user documentation.

Create and maintain technical documentation for technology staff.

Work within defined policies and procedures to solve user or system

problems, including those that require solutions with originality and/or ingenuity.

Software Support

Provide advanced support and training for assigned unit specific

applications.

Supervision and Management

Supervise and train student staff providing basic call routing and

technical support to end users.

Complete most work with limited supervision, appropriately judging

when to seek assistance or guidance from subject matter experts or management.

Account Management

Assist staff with user account setup and access.

Other Duties

Assume appropriate related additional duties to further the mission

of the unit.

Provide assistance with special technology projects and Service Desk

reports as needed.

Additional Physical Demands

The majority of work will be within an office work environment, however visits to other campus locations can be expected. Work can involve lifting and moving equipment, media, and peripherals approximating 30-35 pounds. The individual must be able to access all areas of the building and movement between buildings is required.

**QUALIFICATIONS

IT Specialist - Required Qualifications**

High school diploma or equivalent.

T wo years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:

30 semester hours equals one (1) year,

Associate\'s Degree (60 semester hours) equals eighteen (18) months,

90 semester hours equals two (2) years,

Bachelor\'s Degree (120 semester hours) equals three (3) years).

Demonstrated experience with trouble ticketing system and/or other automated work tracking software.

Demonstrated experience with group and/or user management systems (e.g., Microsoft Active Directory)

IT Specialist - Preferred Qualifications

Bachelor\'s degree or higher in information technology or computer science.

Experience troubleshooting Apple O

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