Support Engineer III, DEP Support Engineering

Amazon • Tennessee, Tennessee • 11h ago

Description

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

Key job responsibilities

Some of the key job functions

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of support for one or more payment products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience in Unix

Experience scripting in modern program languages

Experience in cloud computing, preferably in AWS

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development

Experience troubleshooting & maintaining hardware & software RAID

Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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