Senior Customer Service Representative

ELLSWORTH ADHESIVE SYSTEMS • Germantown, WI • 1d ago

JOB REQUIREMENTS: Ellsworth Corporation Ellsworth,Germantown,Germantown, WI 53022, USA Title Senior Customer Service Representative Job Category: Inside Sales Risquisition Number: SENIO002786 Posted: June 9, 2025 Full-Time Ellsworth-Germantown Germantown, WI 53022, USA Job Details Description What do a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials for each of those products! Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Sr. Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown, WI. Are you a problem solver who has a strong attention to detail when it comes to contract review? If so, this is the role for you! You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes. RESPONSIBILITIES Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA\'s) proficiently without regular assistance. Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates. Follows detailed contract review/customer requirements/audit guidelines on order entry. Executes customer sample requests and processes order updates and changes.Demonstrates subject matter expertise (SME) in many topics and be expected to contribute to training material/initiatives/topics or conduct training in the department. Acts as escalation point for junior level associates in the department. Handles complex customer inquiries/conflicts with no assistance. PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. QUALIFICATIONS 5+ years of professional customer service experience. High School diploma or equivalency required. Associate\'s degree preferred. Demonstrated proficiency in keyboarding skills - ability to @type approx. 45+ words per minute. Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.

Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm #SCD #CustomerService Qualifications Skills Equal employment opportunity, including veterans and individuals with disabilities Apply Here: https://www.click2apply.net/MAgDZEtJPdP47Ue6xFegmo PI273070014 Equal Employment Opportunity/M/F/disability/protected veteran status ** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/MAgDZEtJPdP47Ue6xFegmo

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Order Operations and Process Manager

LAMPLIGHT FARMS INC • Menomonee Falls, WI • 2d ago

Management & Administrative

JOB REQUIREMENTS: Job Summary In a fast paced big box/ consumer driven environment, facilitate the continuous flow of customers orders through EDI to ensure timely processing and shipment to meet customer requested ship...

2d ago

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Executive Admin Assistant

Kohl's • Menomonee Falls, WI • 2d ago

Management & Administrative

This role is based at our Corporate Office in Menomonee Falls, WI. You'll work onsite from Monday through Thursday, with the option to work remotely on Fridays. About the Role As Executive Administrative Assistant, you w...

2d ago

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Operations Manager

WEASLER ENGINEERING • West Bend, WI • 3d ago

Management & Administrative

JOB REQUIREMENTS: Description:Operations Manager CentroMotion | Weasler Engineering West Bend, WI Welcome to CentroMotion, a global leader in manufacturing friction products, information and control devices, mechanical p...

3d ago

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Operations Manager

CVS Health • Whitefish Bay, WI • 6d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

6d ago

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