Customer Service Manager I

BANK FIVE NINE • Grafton, WI • 2d ago

JOB REQUIREMENTS: Do you have a passion for developing employees and a
sharp attention to detail? If you are a combination of those skills, we
have an exciting Customer Service Manager opportunity you may want to
consider. As a Customer Service Manager, you\'re responsible for leading
the team to ensure an exceptional customer and team member experience,
manage risk, and support growth. As a leader, you will coach, motivate
and develop your team of direct reports to achieve their full potential
while complying with all policies and procedures. Essential Functions:
The Customer Service Manager responsibilities include: Actively coaches
staff and ensures the transfer of learning necessary for employee
development and engagement. Leads by example and helps to create a
positive environment. Assists in resolving customer issues in a tactful,
effective manner and explains Bank Five Nine policies. Ensures the staff
delivers distinctive customer service. Works to resolve internal and
external customer issues promptly and courteously. Ensures staff
complies with established standards and regulations. Resolves audit
exceptions in a timely manner on an as needed basis. The Customer
Service Manager is a role model for our employees and customers and
consistently reflects the Bank Five Nine brand. Must Haves: High school
diploma or G.E.D. At least 1+ year of experience in a retail banking
environment Basic keyboarding skills and the ability to navigate in a
Windows environment Preferred to Have: Bachelors degree.
Coaching/training experience. Experience with supervision or leadership
of retail banking activities. Audit/compliance expertise. New accounts
experience. Why Bank Five Nine: We\'ve been in business over 165 years,
and we\'re just getting started! Bank Five Nine is on a mission to make
lives better for the Wisconsin communities that we have been honored to
serve since 1859! We\'re excited to be named a Top Place to Work for 16
years in a row and proud to be a place that people love to come to work
every day. We are an Equal Opportunity Employer. We are committed to the
full inclusion of all qualified individuals Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/687CC2D6EDBE4BC7

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