If you are an customer-focused skilled leader, Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director at our Boulder, CO location. As the Customer Care Director for Flow Measurement, you will ensure world class customer support and sales generation for Measurement Solutions by effectively leading the Domestic Inside Sales team. This role combines leadership skills and technical knowledge to support the growth of our Measurement Solutions business.
We are looking for candidates who possess below critical skills in order to be successful in this role:
Sales Leadership and Performance Management
You demonstrate ability to lead, coach and motivate inside sales teams (Boulder and Costa Rica) to achieve and exceed sales goals
You will be promoting effective selling behaviors and a high performance sales culture
Strategic Program Execution
You are experienced in launching and managing sales programs by partnering with America sales and Marketing
You are capable of driving consistency across multiple sales regions and focusing efforts on new product adoption and profitable growth
Customer-Centric Mindset
You have strong ability to ensure timely, accurate, and solution-oriented responses to customer requests.
You are adept at structuring workload and team priorities to balance customer needs with business objectives.
Process Development & Optimization
You are skilled in designing and implementing efficient customer support processes that enhance responsiveness and satisfaction.
You have the ability to evaluate and improve sales operations for greater effectiveness.
Cross-Functional Collaboration
You have proven success in partnering with engineering, marketing, and customer care teams to resolve customer issues and gather meaningful feedback.
You effectively communicate who can bridge gaps between departments to drive continuous improvement.
What You Bring
A passion for customer success and sales leadership
An Empathetic, proactive, communicative and accountable leadership style
The ability to drive growth through strategy, structure and support
A hands-on approach to problem solving and process improvement
Experience in leading teams within a fast-paced, manufacturing or technical environment (preferred)
For This Role, You Will Need:
Bachelor's degree required
Eight (8) years related experience required
Prior management and supervisory experience required
Ability to lead, influence and communicate effectively in a heavily matrixed organization
Legal authorization to work in the United States
Our Culture & Commitment To You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) .
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $120,800-$140,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.?
This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Requisition ID : 25021925
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
