Business Operations Division Manager
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Business Operations Division Manager
Salary
$95,580.00 - $143,410.00 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2500287
Department
Public Health
Division
Administration
Opening Date
06/12/2025
Closing Date
6/26/2025 11:59 PM Mountain
FLSA
Exempt
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Are you ready to lead change at the intersection of public health and business operations? As the Public Health Business Operations Division Manager, you'll drive strategy, structure, and stability across a vital and dynamic organization. This role calls for a strategic thinker with strong execution skills - someone who can align daily operations with long-term goals while fostering a culture of innovation and efficiency.
You'll take charge of high-level planning and performance management for administrative and business functions, serving as the bridge between executive leadership and frontline operations. Your leadership will directly influence how public health services are delivered across the community.
What You'll Lead:
Development and execution of strategic business plans and initiatives
Oversight of operations, staffing, training, and team performance
Policy, process, and SOP development to streamline workflows
Fiscal participation, budget alignment, and funding insights
Cross-agency collaboration to strengthen internal systems
Why You'll Love This Role:
You'll play a key role in stabilizing and empowering a team facing turnover and growth
You'll build and shape systems and processes from the ground up
You'll be entrusted with significant autonomy, trust, and responsibility
Your work will directly support public health goals that impact the community
This position is ideal for a strong leader who thrives in fast-paced environments, navigates ambiguity with confidence, and knows how to drive action while keeping the big picture in mind. You'll need excellent organizational skills, a passion for public service, and the drive to make systems run better - and people's work lives easier.
If you're ready to make a lasting impact, lead with purpose, and turn ideas into outcomes, we want to hear from you. APPLY TODAY!!!
Hiring Range: $100,000.00 - $115,000.00 Annually
This position has an anticipated work schedule of Monday - Friday, 8:00am - 4:30pm, subject to change.
Under FLSA guidelines, this position is exempt.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
This position is responsible for and performs high-level professional, leadership, and management duties in the planning, directing, and evaluation. Oversees and leads business strategies and plans for administrative and business operations, ensuring operations are managed and performing efficiently and effectively and align with strategic goals. Exercises independent judgment and initiative; operates with a high degree of discretion and confidentiality. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.
Essential Duties/Responsibilities
Responsible for overall direction and strategic planning for business operations. Leads in formulating, implementing, and evaluating business plans/strategies for administrative, workforce, and business operations. Advises leadership in matters concerning program objectives, program concerns, emerging issues, trends, and service needs and gaps.
Develops and implements departmental goals, plans, and standards consistent with the administrative, legal, and ethical requirements/objectives of the organization in accordance with the Strategic Plan and mission, vision, and values.
Directs and evaluates departmental operations. Plans and monitors staffing activities; sets priorities for assigned areas of responsibility, ensuring alignment with strategic goals. Conducts performance evaluations and empowers staff by providing leadership and motivating employees to achieve optimum productivity; participates in the hiring and disciplinary process. Determines ongoing training needs and ensures proper training and cross-training is provided.
Leads, develops, and implements policies and procedures, improving day-to-day operations.
Communicates and explains new directives, policies, and procedures to leadership and staff. Leads information-sharing and skill-building with staff. Acts as liaison between leadership and staff, providing pertinent and timely information.
Participates in the preparation, implementation, and evaluation of departmental budgets, and ensures that the department operates in compliance with allocated funding. Participates in fiscal oversight of budgets for the agency; provides budgetary subject matter expertise, including projections and recommendations related to programs and projects, staff allocations, and contract budgets. In collaboration with the executive team, identifies, monitors, and evaluates grant and additional funding opportunities. Generates and processes financial documents.
Serves as the central point of contact and as a liaison to other El Paso County departments, which may include Human Resources, Finance, Payroll, Budget, and Procurement. Communicates pertinent information from each to leadership and staff.
Oversees the coordination and facilitation of the initiatives of applicable boards and commissions, including recording secretary, preparation of agendas, meeting materials, and recording of minutes and files.
Participates in and directs aspects of internal and external audits; maintains a high level of proficiency in research and analytical skills.
Directs and manages special projects involving collaboration among various programs, including developing, planning, and coordinating presentations and disseminating information. Develops and implements evaluation tools and metric components to measure project success and timeline completion.
Initiates, directs, and/or completes complex administrative assignments and projects. Oversees the development, administration, maintenance, and communication of policies, procedures, standards, manuals, flyers, and tools to ensure efficient and effective operation of programs. Provides policy and procedure guidance to staff.
Maintains oversight of the procurement process for contracts, memorandums of understanding, and other legal agreements; ensures programs follow appropriate steps and provide documentation during the procurement process. Ensures contract compliance and conducts final review prior to submitting for approval.
Directs and coordinates events from planning to implementation. Assists in preparing remarks and presentations for events.
Supports and provides information as needed for Colorado Open Records Act (CORA) and other information requests and phone calls; responds in a timely manner.
Performs other duties as required.
Supervision Exercised: This classification requires managing and monitoring work performance of assigned staff, including making final recommendations on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. This classification may occasionally require director-level or above supervision in cases of absence.
Supervision Received: Receives minimal direction. This classification typically performs job duties with broad parameters defined by general organizational requirements and accepted practices. End results determine the effectiveness of job performance.
Qualifications
Knowledge, Skills & Abilities
Thorough knowledge and understanding of principles, practices, techniques, and procedures related to business operations management.
Knowledge of strategic planning, research, and evaluation methods.
Knowledge and understanding of policies and procedures.
Skill in exercising discretion, making sound judgments, and maintaining high levels of confidentiality.
Demonstrated strong analytic and critical thinking skills. Ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
Must possess strong project management skills and the ability to communicate, motivate, and organize multiple projects and personnel, frequently under deadline pressure. Ability to effectively plan, schedule, and organize.
Interpersonal skills to handle sensitive and confidential situations; ability to communicate effectively, both verbally and in writing with proper regard for spelling, grammar, and punctuation.
Must possess a high level of attention to detail.
Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
Skill in developing presentation materials to convey complex program information to various groups with different levels of understanding of the agency's programs and activities.
Proficient in databases and Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Ability to work independently within minimal supervision and in a team environment. Ability to provide excellent customer service.
Ability to supervise and train others; ability to objectively review and evaluate the performance and work of employees.
Ability to demonstrate innovative leadership and initiative with a high level of professionalism, integrity, and ethics.
Ability to formulate, implement, and evaluate plans, policies, and procedures.
Ability to identify problems and work creatively to resolve them, considering the impact of actions. Ability to identify results of efforts and problems identified/potential problems and to develop, recommend, and implement corrective actions.
Maintain regular and punctual attendance.
Required Education & Experience
Bachelor's degree with major coursework in business administration, public administration, management, communications, or related field.
Five years of progressively responsible experience in business/office management, or other related field; five years of the required experience must be at a managerial level with supervisory responsibilities.
Demonstrated experience in the administration and implementation of programs, including developing strategic plans, work plans, budgets, and project management.
Preferred Education & Experience
Master's degree from an accredited college or university with major coursework in business administration, public administration, management, communications, or related field.
Licenses/Certificates
Must possess and maintain a valid driver's license.
Pre-Employment Requirements
Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
Work Conditions
Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required. Will be required to work evenings and weekends as business needs dictate. Must be able and willing to respond to sensitive situations twenty-four hours a day, seven days a week, and carry a cell phone.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
