Manager Reporting Solutions

NORTHWESTERN MUTUAL LIFE INSURANCE • Franklin, WI • 1d ago

JOB REQUIREMENTS: Open to remote. However, if within the Franklin/MKE
area, it will require 3 days onsite. Responsibilities: Power BI
Reporting Expertise: Create and manage Power BI reports. Transform
complex data into insightful, actionable visualizations and dashboards.
Operational Reporting Experience: Deliver accurate and timely reports
that drive business decisions Call Center Metrics Knowledge: Analyze and
optimize call center performance using key performance indicators
(KPIs), including first call resolution, average handle time, and
customer satisfaction. ETL/Data Analytics Background: Extract,
transform, and load data from various sources to support reporting and
analysis requirements. Leadership: Responsible for people management
activities including the direct management of other employees.
Directing, monitoring, and evaluating day-to-day workflow/quality;
assessing and maintaining performance standards and measures, hiring and
retention of staff, and employee discipline. Qualifications: Education:
Bachelor\'s degree in Business, Information Technology, Data Science, or
a related field preferred. Experience: 5 years of reporting and/or
scorecard management or related experience, including experience in a
leadership role. Experience within the financial services industry is a
plus, with an understanding of industry-specific regulations and
reporting needs. Skills: Strong analytical skills, attention to detail,
and excellent communication abilities. Proficiency in data visualization
tools and techniques. Leadership: Proven ability to lead and motivate
teams, manage performance, and drive results. #LI-Remote Compensation
Range: Pay Range - Start:\$84,350.00 Pay Range - End:\$156,650.00
Geographic Specific Pay Structure:200 - Structure 110: 92,820.00 USD -
172,380.00 USD200 - Structure 115: 97,020.00 USD - 180,180.00 USD We
believe in fairness and transparency. It\'s why we share the salary
range for most of our roles. However, final salaries are based on a
number of factors, including the skills and experience of the candidate;
the current market; location of the candidate; and other factors
uncovered in the hiring process. The standard pay structure is listed
but if you\'re living in California, New York City or other eligible
location, geographic specific pay structures, compensation and benefits
could be applicable, click here to learn more. Grow your career with a
best-in-class company that puts our clients\' interests at the center of
all we do. Get started now! Northwestern Mutual is an equal opportunity
employer who welcomes and encourages diversity in the workforce. We are
committed to creating and maintaining an environment in which each
employee can contribute creative ideas, seek challenges, assume
leadership and continue to focus on meeting and exceeding business and
personal objectives.FIND YOUR FUTURE We\'re excited about the potential
people... For full info follow application link. EEO/AA
Employer/Vets/Disability *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/BB866D02B861414F Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.

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