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Medical Office Representative

AdventHealth • Lake Wales, FL • 1d ago

Medical Office Representative - AdventHealth

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday- Friday 8AM-5PM

Location: 1255 STATE RD 60 EAST, Lake Wales, 33853

The role you'll contribute:

The Medical Receptionist is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice's designated system, requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and medical support staff.

The value you'll bring to the team:

Welcomes patients appropriately, accurately updates, verifies and enters patient demographics (including insurance and billing) and processes/scans all forms into appropriate systems

Maintains an effective operational flow by communicating patients' status to appropriate team members and keeping patient apprised

Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions

Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in

Ensures cash control by collecting, processing and balancing funds in the practice's designated system and documents properly per FHMG guidelines

Documents appropriately within the office's designated system to ensure regulatory requirements are met including, but not limited to, Meaningful Use and PCMH

Completes special projects or performs other duties as assigned by the Practice Leader

The expertise and experiences you'll need to succeed **:

Minimum qualifications:**

High School Grad or Equiv In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes "equivalent"

Preferred qualifications:

Diagnosis coding and medical billing

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Medical Group Primary Care

Schedule: Full-time

Shift: 1 - Day

Req ID: 25022277

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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