Strategic Account Manager - Food Service

WestRock Company • Plymouth, IN • 2d ago

The Opportunity: As a Strategic Account Manager - Food Service - you will serve as the main point of contact for Smurfit Westrock\u2019s corporate accounts and be responsible for managing and supporting the business needs of your customers. You will provide differentiated service and strategic value to corporate customers by proactively identifying customer needs, providing comprehensive integrated solutions, and bringing to bear the products, services, and cross functional expertise of Smurfit Westrock to meet and exceed your customers\u2019 needs.

How you will impact Smurfit Westrock:

Maintain pipeline of opportunities with customers focused on comprehensive Smurfit Westrock products and solutions to support customer growth, meet customers\u2019 business needs, and improve WestRock\u2019s position and margin

Create customer growth strategies centered on identified opportunities to drive revenue and/or volume growth within the corporate customer base

Identify and build relationships with new customers utilizing a differentiated sales approach

Build and foster relationships throughout the customer organization by delivering high quality products/services, sharing insights, and identifying opportunities to support the customer

Anticipate and identify the customer\u2019s needs and growth areas, bring in necessary Smurfit Westrock resources and expertise, and develop holistic solutions to deliver value to the customer

Lead business reviews with clients and executives to review performance and delivery of Smurfit Westrock\u2019s value proposition

Support and lead special projects and testing efforts driven by the customers or internally, coordinating with other departments to gather data, execute initiatives, and generate insights

Communicate the changing needs of customers to internal leadership to ensure Smurfit Westrock solutions align with customers\u2019 needs and industry/market trends

Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing team, and legal as necessary

Orchestrate and coordinate all work required to meet and exceed the customers\u2019 needs by engaging Smurfit Westrock cross functional partners

Act as a liaison between the customer and local plant that is running their products

Continuously engage in training to build capability and knowledge

What you need to succeed:

High School diploma or G.E.D

Bachelor\u2019s degree is preferred

Must have at least 5 years of experience in customer service, sales, finance, accounting, or high-level administrative work

Must have at least 5 years of experience managing clients in a customer-facing business or in a business leadership role

Strong strategic thinking and financial analysis skill sets with an ability to develop and execute strategies and financial plans

Possess effective verbal and written communication skills to build relationships, deliver engaging presentations, and convey complex data

Proven track record of collaboration within cross functional teams to achieve goals

Work experience in packaging industry is preferred

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities.

An attractive salary reflecting skills, competencies, and potential.

Benefits package includes medical, dental, vision, life insurance, 401k with match and more!

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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