Customer Service Team Member

MODWASH LLC • Mechanicsburg, PA • 3d ago

Guest Experience Member (GEM)

Responsibilities:

Guest Experience Members ensure that each guest has outstanding experience while reinforcing our company standards. They are responsible for the daily operations at a ModWash location. You will work as a team to ensure each guest has outstanding experience while driving membership sales to help grow the ModWash brand.

Qualifications:

Ability to work a flexible schedule including nights and weekends.

A sense of urgency.

A passion for serving others.

Awesome guest service skills.

Deliver mind blowing guest services.

Present and explain each of the ModWash packages and the benefits of unlimited memberships.

Safely guide guests through the ModWash tunnel.

Actively engage with guests pre/post wash to ensure 100% satisfaction.

Ensure facilities are always clean and presentable.

Any other duties assigned, by the leadership team

Physical Job Requirements:

Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)

Be on your feet for extended periods of time/ the entire work shift.

Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.

Ability to carry, lift, push, pull, and move up to twenty-five pounds.

Alert and able to maneuver around moving vehicles and equipment.

Respond quickly to sounds.

Move safely over uneven terrain and in confined spaces.

See clearly and respond to dangerous situations.

Who we are:

Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.

Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.

Efficient: I recognize my guests time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.

Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing guest services by using my imagination. I have a Servant's Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times:

Experience

I get guests comfortable by smiling, making eye contact, and offering amenities.

I will deliver mind blowing customer service by using my imagination.

I have a Servants Heart and will create great memories.

I show that I care by expressing my intentions.

Efficiency

I recognize my customers time is a luxury.

I have a massive sense of urgency.

I will provide accurate and timely information.

I am mentally present and focused.

I am organized and prepared.

Safety

I am committed to following process to ensure the safety of all.

I take action if I see unsafe conditions or behavior.

{=html}

I avoid distractions and strive for excellence in my workmanship.

I am protective of company resources and materials.

Image

I project a professional image and positive energy.

I take ownership in the cleanliness of the property.

I am passionately focused on self-improvement and learning.

I represent the ModBrand with pride.

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time and part-time

Similar Jobs

Sales Director - Oracle Payments - Restaurants

Oracle • Harrisburg, PA • 2d ago

Retail & Hospitality

Job Description Ready to shape the future of restaurant payments? We're seeking a seasoned, results-driven Sales Director to lead the global expansion of Oracle Payments in the restaurant industry -a key growth vertical...

2d ago

Go to Apply

Sales Director - Oracle Payments - Hotels

Oracle • Harrisburg, PA • 2d ago

Retail & Hospitality

Job Description We're looking for a dynamic, experienced payments sales leader to help accelerate the global growth of Oracle Payments across the hotel industry. This is a fantastic opportunity to join one of the fastest...

2d ago

Go to Apply

PM Housekeeping Room Attendant - Hilton Harrisburg, PA

Hotel Equities • Harrisburg, PA • 2d ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable PM Room Attendant for the Hilton Harrisburg in Harrisburg, PA . GENERAL PURPOSE Housekee...

2d ago

Go to Apply

Restaurant Supervisor - Hilton - Harrisburg, PA

Hotel Equities • Harrisburg, PA • 3d ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for the Hilton Harrisburg in Harrisburg, PA. Performance Standards...

3d ago

Go to Apply

Front Desk Agent

Highgate Hotels, LP • Harrisburg, PA • 3d ago

Retail & Hospitality

Front Desk Agent Requisition ID 2025-64382 Category Rooms Operations Job Location US-PA-Harrisburg Property Residence Inn Harrisburg Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment a...

3d ago

Go to Apply

Iron Skillet Cook - PT

TravelCenters of America • Carlisle, PA • 4d ago

Retail & Hospitality

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, t...

4d ago

Go to Apply

Retail Sales Consultant

Comcast • Harrisburg, PA • 6d ago

Retail & Hospitality

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin...

6d ago

Go to Apply

Retail Sales - Part Time

Lowe's • Harrisburg, PA • 6d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

6d ago

Go to Apply

Director, Software Engineering - Key Value Store

Oracle • Harrisburg, PA • 1w ago

Retail & Hospitality

Job Description Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale, multi-tenant services deployed in more than 50 r...

1w ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Harrisburg, PA • 1w ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.