Guest Experience Member (GEM)

Responsibilities:

Guest Experience Members ensure that each guest has outstanding experience while reinforcing our company standards. They are responsible for the daily operations at a ModWash location. You will work as a team to ensure each guest has outstanding experience while driving membership sales to help grow the ModWash brand.

Qualifications:

Ability to work a flexible schedule including nights and weekends.

A sense of urgency.

A passion for serving others.

Awesome guest service skills.

Deliver mind blowing guest services.

Present and explain each of the ModWash packages and the benefits of unlimited memberships.

Safely guide guests through the ModWash tunnel.

Actively engage with guests pre/post wash to ensure 100% satisfaction.

Ensure facilities are always clean and presentable.

Any other duties assigned, by the leadership team

Physical Job Requirements:

Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)

Be on your feet for extended periods of time/ the entire work shift.

Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.

Ability to carry, lift, push, pull, and move up to twenty-five pounds.

Alert and able to maneuver around moving vehicles and equipment.

Respond quickly to sounds.

Move safely over uneven terrain and in confined spaces.

See clearly and respond to dangerous situations.

Who we are:

Confident: I project a professional image and positive energy. I take ownership of the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.

Safety Driven: I am committed to following processes to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials.

Efficient: I recognize my guests time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared.

Guest Obsessed: I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing guest services by using my imagination. I have a Servant's Heart and will create great memories. I show that I care by expressing my intentions.

Uphold the company ModKeys at all times:

Experience

I get guests comfortable by smiling, making eye contact, and offering amenities.

I will deliver mind blowing customer service by using my imagination.

I have a Servants Heart and will create great memories.

I show that I care by expressing my intentions.

Efficiency

I recognize my customers time is a luxury.

I have a massive sense of urgency.

I will provide accurate and timely information.

I am mentally present and focused.

I am organized and prepared.

Safety

I am committed to following process to ensure the safety of all.

I take action if I see unsafe conditions or behavior.

{=html}

I avoid distractions and strive for excellence in my workmanship.

I am protective of company resources and materials.

Image

I project a professional image and positive energy.

I take ownership in the cleanliness of the property.

I am passionately focused on self-improvement and learning.

I represent the ModBrand with pride.

ModWash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Job Types: Full-Time and part-time

MODWASH LLC

Latest Jobs

Customer Service Team Member