Back to Jobs search

Help Desk Specialist

CACI International • Chesapeake, VA • 3d ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Help Desk Specialist to support a DOD Travel contract.

Responsibilities:

Provides assistance to all DOD Personnel with respect to the use and administration of the Defense Travel System (DTS) application, DoD Travel Policy, and travel financial management and performs functional analysis to identify process steps, tasks and their inter-relationships.

Assists in writing and updating project documentation including specification manuals, system procedures, presentations, and training materials.

Translates processes into visual depictions.

TAC requires support 24X7 365 days a year, the selected individual must be available to support this schedule. Weekends, overnights and Federal Holidays.

Participates in special projects as required.

Works on project teams with the customer and technical staff to broaden the understanding of customer concerns and to coordinate efforts to implement desired changes.

May maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.

Troubleshoots determine problems for customer specific operating systems and applications.

Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.

Responsible for opening, tracking and closing trouble tickets.

Ensures problem ownership and promotes end-user satisfaction.

Requires strong communication and excellent customer service skills. Role may be considered mission critical.

Additional training will be required to support legacy systems.

Qualifications:

Required:

Typically requires an Associates degree or similar technical training, and at least 2 years of related experience.

Ability to obtain a Favorable Public Trust suitability determination (CoPT) and U.S. Citizenship.

Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites.

Requires experience and knowledge of installation, configuration, and troubleshooting of computers.

Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Additional training will be provided and is required to support legacy systems and DOD travel.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$39,400-$71,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Similar Jobs

Family Services Worker I

City of Norfolk, Virginia • Norfolk, VA • 2d ago

Management & Administrative

Family Services Worker I Print ( https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4967729 ) Apply ? Family Services Worker I Salary $46,589.00 - $76,023.00 Annually Location 23510, VA Job Type Permanent Full-...

2d ago

Go to Apply

Service Tech

Carrols Corporation • Norfolk, VA • 3d ago

Management & Administrative

Equipment Service Technician About Us Carrols Corporation is the largest BURGER KING franchise. We are currently looking for an experienced individual to fill the position of Equipment Service Technician for a group of o...

3d ago

Go to Apply

Service Tech

Carrols Corporation • Chesapeake, VA • 3d ago

Management & Administrative

3d ago

Go to Apply

Entry Level Security Officer

Securitas Security Services USA, Inc. • Portsmouth, VA • 3d ago

Management & Administrative

Entry Level Security Officer Wage: $16.00/ hour 1 year of security experience. Valid driver's license required. We help make your world a safer place. Are you interested in being part of our Security Team? Apply quickly...

3d ago

Go to Apply

Sales and Service Technician

Bridgestone Americas • Chesapeake, VA • 3d ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

3d ago

Go to Apply

IMMEDIATE HIRE Customer Service

Aston Carter • Norfolk, VA • 3d ago

Management & Administrative

About the Role As a Customer Advocate, you'll be the face of Carvana, delivering a seamless and exceptional car-buying experience. You'll handle 6-8 customer appointments daily, traveling in a company-provided vehicle to...

3d ago

Go to Apply

Manager Trainee

The Hertz Corporation • Norfolk, VA • 4d ago

Management & Administrative

The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as...

4d ago

Go to Apply

Security Officer

Allied Universal • Norfolk, VA • 6d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

6d ago

Go to Apply

Sales and Account Manager

Moore's Electrical & Mechanical Construction, Inc. • Chesapeake, VA • 6d ago

Management & Administrative

6d ago

Go to Apply

Field Service Account Manager

Clean Harbors • Norfolk, VA • 1w ago

Management & Administrative

Clean Harbors is seeking a Field Services Account Manager , to join the Environmental Sales team. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accoun...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.