Front Office Admin.

Robert Half • Belmont, CA • 2d ago

Description As the Front Desk Administrative Assistant, you will serve as the first point of contact for clients and visitors. Your primary responsibilities will include managing front desk operations, maintaining organization, handling calls and emails, and supporting internal team communication to meet the needs of both clients and cats in our care. This is a fast-paced environment that requires top-tier multitasking, attention to detail, and a genuine passion for client service and cats.

Key Responsibilities: Serve as the front-line representative for all client interactions, both in person and over the phone. Manage the front desk including answering calls, greeting guests, and responding to emails. Receive packages, process documents, and scan files into pet profiles. Confirm and schedule appointments, guest stays, and maintain accurate calendar details. Check vaccine records for all incoming cats to ensure compliance. Handle payments, apply them to reservations, and manage basic invoicing tasks. Maintain a clean, organized, and welcoming front desk/reception area. Promote the facility on social media to support ongoing marketing efforts. Open and close the facility according to procedural checklists. Work closely with other team members to ensure client and pet needs are understood and fulfilled. Take initiative, adapt to fast-changing priorities, and handle multiple tasks simultaneously. Receive and apply constructive feedback to grow and enhance performance. Requirements Minimum 2 years of front desk or similar experience (hospitality, daycare, veterinary, or related fields preferred). Proficiency in Microsoft Office Suite and Excel. Strong written and verbal communication skills. Excellent multitasking and time management abilities in a fast-paced environment. Warm, welcoming demeanor with exceptional customer service skills. Ability to work collaboratively with a team - teamwork is essential. High level of self-awareness and openness to feedback and improvement. Must be detail-oriented and organized, especially when handling documents and pet profiles. Strong critical thinking skills and ability to stay composed under pressure. Experience working in high-touch environments such as hotels (Hilton, Marriott) or daycares is a plus. Comfortable working around cats; must ensure all cats are up to date on vaccinations. Available for a long-term role (2+ year commitment; this is not a seasonal position). Ability to help with daily cleaning tasks and maintain a tidy, detail oriented environment. Must be social media savvy and willing to assist in basic digital marketing tasks. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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