Customer Service Representative

Robert Half • Spartanburg, SC • 4d ago

Description We are looking for a skilled Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. In this role, you will handle inbound calls in a fast-paced call center environment, ensuring exceptional service delivery to our customers. This position offers an opportunity to develop your communication and organizational skills while contributing to a dynamic manufacturing industry setting.

Responsibilities:

Respond promptly and professionally to inbound customer calls, addressing inquiries and resolving issues.

Maintain accurate records of customer interactions through efficient data entry processes.

Manage email correspondence effectively, ensuring timely responses to customer concerns.

Schedule appointments and coordinate order entry to support operational efficiency.

Utilize Microsoft Excel and Word to compile and organize customer-related information.

Provide exceptional service within a fast-paced call center environment.

Collaborate with team members to ensure high-quality customer service standards are met.

Handle both inbound and outbound calls as needed to support business objectives.

Follow company policies and procedures to ensure compliance and consistency in service delivery. Requirements - Proven experience in a call center or customer service role.

Proficiency in answering inbound calls and managing outbound communications.

Strong skills in data entry and email correspondence.

Familiarity with Microsoft Excel and Word for organizing and processing information.

Ability to schedule appointments and manage order entry tasks effectively.

Excellent verbal and written communication skills.

High level of organization and attention to detail.

Ability to adapt to a fast-paced and dynamic work environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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