Guest Service Provider / Hotel Front Desk

Marriott • Ocean City, MD • 4d ago

Additional Information

Job Number 25094773

Job Category Rooms & Guest Services Operations

Location Residence Inn Ocean City, 300 Seabay Lane, Ocean City, Maryland, United States, 21842VIEW ON MAP (https://www.google.com/maps?q=Residence%20Inn%20Ocean%20City%2C%20300%20Seabay%20Lane%2C%20Ocean%20City%2C%20Maryland%2C%20United%20States%2C%2021842)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Palmer Gosnell Hospitality, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:

Greet Guests warmly, assist with guest expectations, needs and questions

Knowledge of hotel services and local attractions

Process inbound telephone calls in a friendly and efficient manner

Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies

Interact with co-workers in a friendly and helpful manner

Act as advocate for other departments (housekeeping, engineering and food & beverage)

Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.

Assist with front office cleanliness, inventory supplies and manage market operations

Assist in guest shuttle needs

Skills and Abilities:

Servant attitude towards others, guests and co-workers

Excellent communication

Ability to stand for extended periods of time

Willingness to help others

Willing to learn and grow in other areas of the hotel operation

The hourly pay range for this position is $15 to $17.

This company is an equal opportunity employer.

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