Dedicated Account Specialist

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing • Thorofare, NJ • 6d ago

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsUnder general direction of the Senior Manager or Director of Account Management, the incumbent works closely with health system leadership, primarily large enterprise accounts. The Dedicated Account Specialist acts as a dedicated resource and serves as the primary point of contact to respond to Client requests for issue resolution, including delivery, contracts, pricing, account setup and credits, utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects. This role ensures continued implementation of programs and solutions regularly updating customers on progress and status. This role is responsible for reviewing reports and purchasing history and assisting with implementation of initiatives targeted at customer savings.This role will serve as a strong individual contributor for a health systems customer account in the Philadelphia metropolitan area. This role will require on-site presence at least once per week with additional travel for meetings, events and other engagements as prescribed; generally, once to twice per year. Candidates should be within a 40-mile radius of central Philadelphia. Please note, the customer has more than one location, but all are located in the Philadelphia area though this is subject to change based on business needs.Normal working hours for this position are 8:30PM - 5:00PM ET, though periodically, this could vary according to business needs.Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform, ABC Order (ABCO).Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.Participates in regularly required service compliance training. Completes all training on time.Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.Participates in projects focused on Client cost-saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.Performs related duties as assigned.Takes direction from account support team leadUnderstanding and accountability to analyze the fol

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