Req ID: 36380
Summary
Information Technology Support, Lead Specialist
Hurlburt Field, FL
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions is seeking a detail-oriented and proactive Information Technology Support, Lead Specialist to provide advanced technical support and documentation maintenance for the C2WSPTT program. This role plays a critical part in ensuring the reliability, accuracy, and performance of the software and training materials, while also supporting help desk activities and customer service efforts both on-site and remotely.
Responsibilities
Maintain and update the vSphere virtual machine (VM) test suites to support ongoing software development and testing efforts
Conduct thorough testing of C2WSPTT software revisions to identify bugs and functionality issues
Document and report all issues and bugs using JIRA or other issue-tracking systems
Maintain and regularly update C2WSPTT technical documentation, including the Software User's Manual, Software Installation Guide, and Test Procedures
Support the creation and maintenance of all contract-required deliverables, including Monthly Status Reports, Trip Reports, training agendas, materials, and system updates
Deliver end-user training both on-site and off-site, ensuring comprehensive coverage of system functionality and changes
Assist with help desk activities by responding to calls and emails related to system issues, user support, and troubleshooting
Collaborate with developers, testers, and program managers to ensure high-quality software and support outcomes
May require Temporary Duty (TDY) travel approximately 25% of the time
Other duties as assigned
Qualifications
Bachelor's Degree and 12+ years of relevant experience OR
Associate's Degree and 14+ years of relevant experience OR
High School Degree and 16+ years of relevant experience
Relevant experience to include:
Experience providing IT support, software testing, or technical documentation
Experience working with vSphere and virtual environments
Experience supporting DoD programs preferred Familiarity with DoD cybersecurity frameworks and compliance standards (e.g., NIST, RMF, STIGs)
Security + required
Active Top Secret clearance
Knowledge, Skills, and Abilities:
Excellent communication skills with the ability to collaborate across technical teams and stakeholders
Proficiency with JIRA or similar issue-tracking software
Strong documentation and technical writing skills
Ability to conduct training and communicate effectively with end users
Ability to think critically and solve complex issues
Ability to work with other teams and stakeholders to ensure mission success
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Proven technical troubleshooting experience with hardware, software, and connectivity in secure environments
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Ability to travel CONUS and OCONUS as required.
Ability to obtain and maintain OCONUS travel documentation.
Ability to work nights, weekend, and holidays as required.
Ability to maintain and keep a secret security clearance.
Ability to obtain and maintain USAF CAC
Ability to work independently and yet be effective within a team setting
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Chenega Agile Real Time Solutions, LLC
DICE
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
