Section Manager -Business Analysis, Quality Assurance & Decision Support Solutions
Department: Information Technology
Location: Albany, NY
Apply by: All applications must be submitted by 5:00 pm on Sunday, June 22, 2025. Applications received after 5:00 pm will not be considered.
Position Summary
Under the direction of an Assistant Manager of IT-Business Solutions, the Section Manager will plan, direct and coordinate the day-to-day activities of assigned staff and units which include our Business Analysis Solutions, Quality Assurance Solutions, and Decision Support Solutions teams. This encompasses all functions including, but not limited to, budgeting, personnel planning, technological strategies, supervision of daily operations, business continuity planning, customer service, quality assurance, supporting business processes and critical business solutions. This position will interact will all levels of employees at NYSTRS including significant interactions with the executive team, as well as the management teams of all the divisions and departments.
Minimum Qualifications
A bachelor-s degree in computer science, data science, mathematics or a related field, and 3 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR
An associate degree in computer science, data science, mathematics, or a closely related field, and 4 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR
Five years of experience at the supervisory level in Information Technology including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization.
Preferred Qualifications
The ideal candidate will have experience leading the following:
The development, configuration and support of a market leading ERP solution.
A team responsible for providing data-drive insights and analysis to support organizational decision-making.
A team responsible for application quality assurance including developing and implementing testing strategies and setting guidelines for quality assurance testing and software debugging
A project team consisting of staff from multiple departments, coordinating their efforts and communicating progress to stakeholders and management
Additionally, the ideal candidate will also demonstrate the following competencies:
Proficiency in facilitating meetings to elicit requirements from stakeholders at all levels of an organization
Communicating IT operational activities and issues to various groups of stakeholders, as well as management and executive staff
Overseeing subordinate staff by communicating job expectations, planning, monitoring and appraising job results, coaching, counseling and disciplining employees, and initiating, coordinating and enforcing policies and procedures
Managing and participating in the recruitment, selection, orientation and training of staff, identifying and developing personal growth opportunities for staff, and maintaining a safe and secure work environment for staff
Advanced organizational and analytical skills with a strong ability to solve problems
Progressive leadership, communication, and interpersonal skills
Proficiency in use of Microsoft Office products which include Excel, PowerPoint and Word
Ability to use various application tools to query data
Commitment to providing exceptional customer service
Work Modality
This position is subject to a hybrid work schedule.
Job Duties
The duties of the Section Manager-Business Analysis, Quality Assurance & Decision Support Solutions include, but are not limited to, the following:
Oversee the department-s staff by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees
Manage resources effectively to fulfill business demands based on prioritization and organizational scheduling and roadmap planning
Maintain a quality workforce by overseeing and participating in the recruitment, selection, orientation and training of staff, as well as identifying and developing personal growth opportunities for staff
Maintain the organization-s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing business solutions within our business application portfolio
This includes collaborating closely with other IT units to ensure collective coordination for the success of tasks/projects
Partner directly with user departments to understand business needs, goals and priorities
Oversee quality assurance of applications to ensure accuracy, integrity and efficiency
Oversee decision support solutions to deliver key actionable information for our business stakeholders
Recommend information technology strategies within our business application portfolio by evaluating and anticipating requirements and identifying solutions. This will include close collaboration with other IT departments.
Accomplish financial objectives of the department by forecasting requirements and providing budgetary information as required for our business application portfolio
Maintain quality customer service by establishing and enforcing organizational standards and reaching out to customers to understand their needs and to communicate IT issues
Work closely with the Manager of our Applications Architecture and Process Management section to ensure our solutions align with our application standards for design, reliability, security, and are aligned with our business objectives
Salary Grade
This position is a Section Manager
Salary Range
$127,734 - $143,765
Job Type
Management/Non-Civil Service
EEO STATEMENT
At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.
NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
All applications to NYSTRS should be done via our website (https://nystrs.hrmdirect.com/employment/job-openings.php?search=true&dept=-1&city=-1&state=-1) . NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.
