Section Manager - Workflow and Point Solutions

Department: Information Technology

Location: Albany, NY

Apply by: All applications must be submitted by 5:00 pm on Sunday, July 20, 2025. Applications received after 5:00 pm will not be considered.

Position Summary

Under the direction of an Assistant Manager of IT-Business Solutions, the Section Manager will plan, direct and coordinate the day-to-day activities of assigned staff and units which include our External Solutions, Investments, Integrations and Microservice Solutions, and Workflow and Document Management Solutions. This encompasses all functions including, but not limited to, budgeting, personnel planning, technological strategies, supervision of daily operations, business continuity planning, customer service, quality assurance, supporting business processes and critical business solutions. This position will interact will all levels of employees at NYSTRS which will include significant interactions with the executive team, as well as with the management of all divisions and departments.

Minimum Qualifications

A bachelor-s degree in computer science, data science, mathematics or a related field, and three (3) years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR

An associate degree in computer science, data science, mathematics, or a closely related field, and four (4) years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR

Five (5) years of experience at the supervisory level in Information Technology including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization.

Preferred Qualifications

The ideal candidate will have experience leading the following:

Developing within or proficient knowledge of market leader platforms and development tech stacks

Proficiency in facilitating meetings to elicit requirements from stakeholders

Leading a project team consisting of staff from multiple departments, coordinating their efforts and communicating progress to stakeholders and management

Communicating IT operational activities and issues to various groups of stakeholders, as well as management and executive staff

Overseeing subordinate staff by communicating job expectations, planning, monitoring and appraising job results; coaching, counseling and disciplining employees; and initiating, coordinating and enforcing policies and procedures

Managing and participating in the recruitment, selection, orientation and training of staff, identifying and developing personal growth opportunities for staff, and maintaining a safe and secure work environment for staff

Additionally, the ideal candidate will also demonstrate the following competencies:

Commitment to providing exceptional customer service

Advanced leadership, communication, and interpersonal skills

Excellent and advanced organizational and analytical skills with a strong ability to solve problems

Proficient in the use of Microsoft Office products which includes Excel, PowerPoint, Outlook, Visio, and Word

Work Modality

This position is subject to a hybrid work schedule.

Job Duties

The duties of the Section Manager - Workflow & Point Solutions include, but are not limited to, the following:

Oversee the section's staff by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees

Ensure resources are managed effectively to fulfill business demands based on prioritization and organizational scheduling and roadmap planning

Maintain a quality workforce by overseeing and participating in the recruitment, selection, orientation and training of staff, as well as identifying and developing personal growth opportunities for staff

Safeguard the organization-s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing business solutions within our business application portfolio. This includes collaborating closely with other IT units to ensure collective coordination for the success of tasks/ projects.

Partner directly with business stakeholders to understand business needs, goals and priorities

Oversee quality assurance of applications to ensure accuracy, integrity and efficiency

Recommend information technology strategies within our business application portfolio by evaluating and anticipating requirements and identifying solutions. This will include close collaboration with other IT departments.

Accomplish financial objectives of the department by forecasting requirements and providing budgetary information as required for our business application portfolio

Maintain quality customer service by establishing and enforcing organizational standards and reaching out to customers to understand their needs and to communicate IT issues

Work closely with the Manager of our Applications Architecture and Process Management section to ensure our solutions align with our application standards for design, reliability, security, and are aligned with our business objectives

Salary Grade

This position is a Section Manager (SM)

Salary Range

$127,734 - $143,765

Job Type

Management/Non-Civil Service

EEO STATEMENT

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All applications to NYSTRS should be done via our website (https://nystrs.hrmdirect.com/employment/job-openings.php?search=true&dept=-1&city=-1&state=-1) . NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

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Section Manager - Workflow and Point Solutions