At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
U.S. Bank is seeking an accomplished Senior Asset Manager to join our IT Asset Management (ITAM) team. This position plays a critical role in overseeing hardware asset tracking, reporting, and compliance across the enterprise while also supporting operational and technical CMDB activities. The ideal candidate will possess deep expertise in ServiceNow's Hardware Asset Management (HAM) and CMDB modules, have a strong understanding of IT lifecycle and model management, and be capable of working cross-functionally to ensure accuracy, compliance and process efficiency.
Additionally, this role is responsible for implementing and maintaining information on technology-based hardware assets and their status, tracking and reporting on all hardware across the network, and monitoring for unauthorized instances. The individual will assist business lines in defining requirements and prioritization, as well as define asset tracking processes, policies, and procedures to ensure all assets are accurately recorded, tracked, and reported. The role will lead the implementation of asset tracking methods or tools, monitor and report on compliance, and participate in audit reviews and business processes related to hardware assets. The position provides technical leadership to other team members, maintains positive relationships with vendors while managing day-to-day operations, and actively participates in the integration of asset management with other business functions and systems. Furthermore, the role will implement and refine repeatable processes and controls to demonstrate quality and regulatory compliance.
This position is responsible for operational work related to the Configuration Management Database (CMDB), requiring the individual to have a comprehensive understanding of the CMDB, including the structure and relationships of Configuration Items (Cis), their attributes, and the critical role this information plays in relation to hardware assets.
Top 3 Skills:
ITAM
CMDB
ServiceNow
Key Responsibilities
Asset and CMDB Operations
Manage and resolve CMDB incidents related to configuration items (CIs)
Maintain and update CIs to ensure integrity and alignment with real-world infrastructure
Analyze CMDB discovery-related incidents and correlate discovery errors to non-discoverable assets
Serve as a CMDB Discovery Admin, leveraging discovery insights to support operational accuracy and reporting
IT Asset Lifecycle & Certification
Implement and manage hardware certification schedules across the bank
Monitor asset statuses across their lifecycle, ensuring data quality and lifecycle alignment
Lead the execution and monitoring of model management, including standardization and EOL Processes
Analyze and push for full Asset normalization and lifecycle data from the ServiceNow Content Library
Platform and Process Integration
Collaborate with cross-functional teams to define business requirements for asset data accuracy
Assist in defining and enforcing governance models for asset tracking and inventory management
Refine and implement repeatable processes that meet quality and regulatory standards including FFIEC and NIST guidelines
Advocate for automation opportunities in current manual processes ("shift-left" mindset)
Strategic Leadership and Support
Provide technical leadership to team members and business partners, fostering collaboration and accountability
Work across asset management disciplines including infrastructure end-user hardware, and software
Support SLA metrics related to model onboarding and asset reporting
Maintain strong vendor and contractor oversight for daily asset operations
Contribute to the integration of asset management with broader business systems and functions
Qualifications
Basic Qualifications
Bachelor's degree or equivalent work experience
At least 5 year's experience with the processes, tools and guidelines for overseeing and optimizing the costs and revenues for IT services.
At least 5 year's experience with management approaches, tools, and techniques for managing IT assets.
At least 5 year's experience within a total Information Technology (IT) environment. Preferred Qualifications
5+ years working in a hardware infrastructure or IT operational environment
Proven experience with asset lifecycle and model management processes
In-depth knowledge of the ServiceNow platform, especially the Hardware Asset Management (HAM) and CMDB modules
Familiarity with FFIEC and NIST regulatory frameworks for IT asset compliance
Experience managing asset inventory for servers, network devices, end-user equipment, and software
Strong understanding of SLA, MTTR, and operational process improvement
Core Competencies
Operational excellence and attention to detail
Technical leadership and cross-functional collaboration
Process-oriented with automation-first thinking
Strong analytical and communication skills
Ability to thrive in a dynamic, enterprise-scale IT environment
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 - $136,400.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
