Operations Support Representative

Watco • Pittsburg, KS • 1w ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13280058

Start a Watco Career and Discover the Difference

Keep the worlds supply chain moving. Thats what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs.

Whether youre at one of these locations or in a support-services role, theres one thread that ties everyone together. Were all on the same team.One Watco.

Heres what you can expect from Watco:

Outstanding culture recognized by Forbes and Newsweek

Competitive compensation

andbenefits

Paid on-the-job training with peer trainers

Operations training at the[Safe Performance

Center](https://www.youtube.com/watch?v=uHHAVia7zoI)in Birmingham, Alabama

Leadership and development programs offered through Watco University

Career advancement opportunities

Hourly pay rate: \$15.00

The desired candidate will possess a commitment to service, rigorous attention to detail and the ability to work in a team oriented environment. Specifically, this position is responsible for interacting with Customers and their representatives to provide coordination of and provide information to inquiries regarding products and services.

Duties of Operations Support Representative

Team Members must be able to operate in a manner where SAFETY and

ENVIRONMENT are of the highest importance.

Team Members must consistently demonstrate performance toward

operational excellence.

Coordinate product delivery with outside carriers.

Work closely with customers to ensure their satisfaction.

Coordinate incoming orders with team to ensure customer

satisfaction.

Thoroughly and accurately prepare all applicable documentation and

recordkeeping.

Perform all work in compliance with Company standards, procedures,

and regulatory requirements.

Other duties as assigned.

Job Requirements

Communicate effectively, both orally and in writing; concisely

provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand;.

Obtain and provide information in a clear and courteous manner.

Demonstrate compassion, respect, courtesy, and tact when interacting

with others.

Maintain composure, efficiency, and a positive customer-service

oriented manner during periods of peak workload, with frequent interruptions.

Organize work, set priorities, meet critical deadlines, and

follow-up with minimal direction.

Operate office equipment such as a photocopier, fax machine, and

calculator.

Enter and retrieve data from computer system.

Independently recognize and define a problem, identify the resources

available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties.

Exercise delegated authority to take action and to recognize when it

is appropriate to seek assistance from others when limits of delegated authority have been reached. Position Requirements of Successful Customer Service Representative.

Recipient of a High School Diploma or equivalent.

Proven experience of at least one (1) year in an office setting.

Knowledge of general office procedures.

Must be able to use a computer, fax machine, telephone, and

applicable computer software such as Microsoft Office.

Ability to compose business correspondence with correct English

grammar, spelling and punctuation.

Must maintain regular, dependable attendance and a high level of

performance.

Must be able to work with a team, take direction and follow work

rules, as well as, take on additional job responsibilities as needed.

Must possess a valid driver\'s license and a driving record

satisfactory to the Company and its insurers.

Successful completion of a background check and drug screen.

Watco

Go to Apply

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