Date Posted:
2025-06-04
Country:
United States of America
Location:
HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.?
The company will not seek an export authorization for this role.
Security Clearance:
None/Not Required
Collins Aerospace, Aerostructures Aftermarket Department is looking to bring on a Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.
This position will be working onsite in Chula Vista
Shift: Monday - Friday, Day-Time Shift - 7:30AM - 4:00 PM
What You Will Do
Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
Communicate with customers by telephone or electronically to provide information about the organization's products or services, manage customer accounts, and address customer concerns.
Liaison with both Engineering & UTAS MROs to meet customer needs
Actively manage and negotiate fluctuating credit situations and timely invoice payments
Provide periodic reports to management and be responsible for leading real-time problem resolution activities
Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Provide references to customers in publications materials and secondary sources of information
Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
Manage and maintain a record of customer interactions or transactions in the ERP System
Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
Promote products/services to ensure business targets are met.
Provide after-sales support for client contracts to ensure customers satisfaction.
Perform duties related to overall customer service and account management.
Provide support to the sales team with regard to customer concerns and visits.
Coordinate with sales reps to identify inside sales opportunities.
Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers.
Consistently, customer service needs to identify patterns and maintain quality.
You could be re-assigned to alternate days/work hours depending on business needs
You will be required to sign up for rotating additional shifts over holidays/weekdays.
You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs.
Qualifications You Must Have
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position
Qualifications We Prefer
Manufacturing processes experience
Ability to read engineering drawings
Experience with account management, business processes, distribution, high profile customer support, leading teams
Microsoft Office applications including use of MS Dynamics, Access & PowerPoint
Leading Kaizen/Continuous Improvement activities
Working knowledge of SAP or equivalent business system application experience
Effective communication skills in multiple languages.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
WE ARE REDEFINING AEROSPACE.
*Please ensure the role @type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
What We Offer
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance ????????
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!?
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Note:
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
The salary range for this role is 90,000 USD - 182,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
