IT Operations Manager

DEFTEC • Fort Belvoir, VA • 12h ago

Fort Belvoir, VA, USA | Full Time

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

In support of DTRA's IT systems, the contractor shall assist the Government in monitoring the implementation of IT solutions. The contractor shall systematically that IT solutions, including individual hardware and software components, meet pre-defined standards or requirements. The contractor shall measure, inspect, and analyze products and services to identify and report deviations from stated standards or requirements (in other procurements/contracts). The contractor's feedback will be used in the Government's decision making process.

JOB RESPONSIBILITIES:

The contractor shall assist the Government in reviewing, monitoring, and assessing the progress of the implementation of IT solutions including, but not limited to, the following:

Collecting metrics or information to be used in metrics measuring; identifying trends and risks; and otherwise performing analysis and providing recommendations.

Benchmarking performance

Tracking Service Level Agreement (SLA) compliance

Drafting and recommending revisions to SLAs, ensuring performance measures, metrics, incentives, and deterrents are continually adjusted to meet evolving requirements to ensure continual alignment with mission requirements

Refining and implementing frameworks, processes, and technical capabilities to ingest, manage, analyze, and leverage complex structured and unstructured acquisition and financial data, and to produce qualitative and quantitative analyses for program and portfolio management as part of a continuous improvement process

T works on high-visibility or mission critical aspects of a given program and performs all functional duties independently

May oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job

Required Qualifications:

Over 10 years of demonstrated experience performing the Requirement

A MA/MS degree or 15 years of demonstrated experience performing the Requirement and a BA/BS

A Top Secret/SCI clearance

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with HR@deftec.com if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any @type?based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding?and medical conditions related to pregnancy, childbirth or breastfeeding),?gender, gender identity, and gender expression, religious creed,?disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment, including?recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

DEFTEC

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