Loyalty Operations Program Manager

Choice Hotels • North Bethesda, MD • 14h ago

Who are we looking for?

Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Loyalty Operations Program Manager in the Loyalty Operations Team. Loyalty Operations is the team that manages the day-to-day operations of the Choice Privileges Loyalty program and collaborates with tech and business stakeholders to implement new programs and initiatives. As a key member of our Loyalty Operations Team, you will oversee end-to-end program development from ideation to launch and will work with cross-functional teams including IT to ensure initiatives go live in a timely manner.

Are you detail-oriented and skilled at creating tracking sheets and project plans? Can you facilitate discussions and collaborate effectively to achieve goals? We invite you to apply today for our Loyalty Operations Program Manager role today and #MakeItYourChoice.

Your Responsibilities

Ability to write sound business requirements

Ability to facilitate conversations between internal and external teams to solve issues and implement fixes

Own and execute new enhancements

Ability to set and create timelines

Ability to communicate status, risks, and open items for projects.

Ability to monitor programs in production and recommend enhancements

Your Experience, Skills & Competencies

Bachelor's degree in related field required or equivalent experience

Master's degree in related field preferred

At least 5 years' experience in managing projects

Proficient in Microsoft Outlook, Excel, PowerPoint and Word

Demonstrates key competencies to include: Plans and Aligns, Action Oriented, Ensure Accountability, and Collaborates

Your Team

This is an individual contributor role that will report to Director, Loyalty Operations. You will have 3 peer teammates and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Loyalty Operations Program Manager, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we're located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Right now, our associates in corporate headquarters are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

Salary Range

The salary range for this position is $74,000 to $85,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage

Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

Financial benefits for retirement and health savings

Employee recognition programs

Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

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