Market Representation Specialist

Ford Motor Company • San Juan, PR • 15h ago

In this position...

The focus of this position is to support Dealers in the Region to ensure compliance with the Sales and Service Agreement, achieve grow in sales & market share, continuous improvement in customer satisfaction, and stable financial health of the dealership and network while supporting the ownership and sales performance teams in meeting their collective objectives. Provide Dealers with Business consulting and handling day to day market rep and contracts related questions.

What you'll do...

Dealer Support and Guidance: Provide ongoing support and guidance to Dealers, ensuring they adhere to brand standards, operational procedures, and performance standards (utilize Financial Statements, Standard Performance Metrics, various Ford Business Management Intelligence Reports, and the Sales and Service Agreement). Act as a point of contact, addressing their questions, concerns, challenges, and feedback promptly.

Performance Analysis: Conduct regular assessments of Dealer performance through financial analysis, operational reviews, and KPI tracking. Work with Regional Management to develop strategies to address areas of improvement needed within the network.

Collaboration: Coordinate with the Ownership and Sales Performance teams to address needs for Dealers in areas such as customer service, sales, and operational efficiency. Ensure accuracy of SSA preamble with regard to paragraphs f1, f2, and f3 of the Sales and Service Agreements (SSA) and coordinate with Franchising to accurately reflect as needed.

Market Analysis: Stay informed about industry trends, market conditions, and competition to provide strategic recommendations for the overall network success in the LA Region (utilize Market Masters, Polk, Sales Expectancy, WIP, etc.).

Business Planning: Collaborate with target Dealers to develop business plans, set goals, and implement strategies to achieve and exceed targets as outlined in the Balanced Scorecard.

Operational Excellence: Monitor and maintain quality and brand standards across the Dealer network, ensuring consistency in customer experience and brand representation. Ensure Dealers adherence to operational guidelines and compliance requirements as outlined in the SSA.

Communication: Foster open and effective communication with Franchising and support the efforts of the Contracts specialists. Act as a liaison to ensure accurate and timely management of Dealer files and address concerns, provide updates, and facilitate collaboration as needed.

You'll have...

Strong understanding of financial analysis, business development, and operational management.

Ability to travel as needed to support Dealer locations.

Proven ability to analyze data, identify trends, and implement effective strategies.

Problem solving mindset with the ability to multi-task.

Bachelor's Degree

Dealer contact experience mandatory

Multiple years of knowledge and understanding of dealership operations mandatory

Experience taking data and creating meaningful analysis through reports and presentations

Strong leadership skills and ability to interface with all levels of management

Excellent interpersonal and communications (written & verbal) skills with the ability to to simplify directions / policies

Team oriented with the ability to build relationships and work collaboratively

Self-starter, strong drive for results, analytic skills and business acumen

Ensure process discipline and have a continuous improvement philosophy and practice

High level of attention to detail

Expertise in the Microsoft Office suite

Working knowledge of multiple Ford data systems - EIS, DPES, CBS, TSO2, FBMI, GOLDD, Dealer Statements on the Web, etc.

Even better if you have:

Market Representation experienceYou may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP3 (https://urldefense.com/v3/\_https:/fordcareers.co/GSRSP3\\;!!N\LtwI-RPugbI9wg0dJn!CtAm7MQ9hHbaBd7Z5N6lNXGuF0pMwThP9m079aO2zcwCx7\jNJy5VwKzeqv-Zcsxu8qY-GIekWX2x\18AQ$)

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

LI-Remote #LI-FordCredit #LI-LB1

Requisition ID : 46546

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