District Operations Manager

Primo Brands • Benicia, CA • 1d ago

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via MyADP.

Compensation - $90,000 - $100,000 / year (depending on experience)

Location - Benicia, CA

Monday - Friday

Responsibilities

The District Operations Manager, HOD will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a "safety first" culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.

Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives

Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles

Own execution and adherence to Primo Water North America's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration

Support the personal and professional development of direct reports through performance objectives and coaching

Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed

Promote a positive employee experience through on-boarding, orientation, and employee engagement activities

Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions

Responsible for maintaining staffing levels through talent acquisition, development, and retention

Ensure all team members have the proper product loaded to meet daily delivery commitments

Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions

Ensure financially sounds decisions to deliver financial plan for area of responsibility

Serve as key part of the change network by actively leading direct reports through transformational business initiatives

Qualifications

BA/ BS Degree strongly preferred

Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred

Passion for working safely and demanding safe work behaviors from direct reports

Open-minded to change and capable of leading a team through resistance

Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives

Excellent written, verbal communication, and interpersonal skills

Strong knowledge of financials, financial analysis and Profit & Loss statements

Experience managing and anticipating business challenges and changes

Prior experience managing a facility/branch preferred

Ability to listen and respond to information effectively and influence decision makers

Strong sales techniques, communications, negotiation and customer service skills

Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Ability to meet Company Driver Qualification Policy

Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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