Strategic Account & Business Operations Manager Digital Agency

Lamark Media • Boca Raton, FL • 1d ago

Lamark Media ("Lamark") is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for clients and strategic partners. Since our founding in 2009, we've built a full-service platform with an agnostic approach to digital media, performance, and creative strategy-designed to drive scalable, sustainable growth for ambitious brands.

Our proprietary omni-channel strategy development approach combines best-in-class digital media, data-driven creative, advanced analytics, and conversion rate optimization (CRO) to craft custom marketing portfolios that evolve with the marketplace and customer behavior.

We are seeking a highly organized, proactive, and solutions-driven Strategic Account & Business Operations Manager to partner directly with the CEO and support our Business Development team. This role serves as a hybrid between account management and strategic sales support, playing a key part in advancing business opportunities, streamlining internal coordination, and ensuring timely follow-through across the pipeline.

The ideal candidate brings mid-level experience in the marketing, media, or digital agency space, is comfortable interfacing with both internal stakeholders and external clients, and has a strong understanding of the creative, digital, and programmatic media landscape. This individual thrives in a fast-paced environment, takes ownership of follow-up and project momentum, and consistently brings clarity and progress to active opportunities.

Key Responsibilities

Act as an extension of the CEO in business development meetings-attending key discussions, capturing next steps, managing follow-ups, and ensuring accountability across internal teams.

Coordinate and facilitate strategic account opportunities from initial conversation through execution handoff, ensuring clear documentation and smooth transitions.

Manage communications with prospective and existing clients, including follow-up emails, scheduling, and preparing materials such as presentations and proposal documents.

Drive progress on business development initiatives by liaising with internal teams (creative, digital, media) to gather input, surface blockers, and push timelines forward via WorkFront (a Project management tool)

Maintain and monitor a pipeline of active opportunities, ensuring that CRM systems and status reports are current and accurate.

Support coordination of meeting prep, agendas, and post-meeting actions for CEO-led business development efforts.

Help identify and bring the right internal experts into the room at the right time to ensure the successful progression of conversations and opportunities.

Qualifications

3-5 years of experience in an account management, client services, or sales operations role-preferably within a marketing agency, media company, or related digital business.

Familiarity with creative and digital workflows, and a solid understanding of media, ideally including programmatic advertising.

Exceptional organizational skills and attention to detail; ability to manage multiple projects and stakeholders concurrently.

A proactive, resourceful approach with a strong sense of ownership and follow-through.

Excellent verbal and written communication skills, with confidence in client-facing interactions.

What You Bring

A "make it happen" mindset with a strong sense of accountability.

Comfort working alongside senior leadership and aligning cross-functional teams around a shared objective.

A collaborative, professional demeanor with a passion for process and progress.

Flexibility to adapt and pivot based on evolving priorities or client needs.

PERKS AND BENEFITS

Incredible company culture - we are passionate about the impact we make every day; we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships

Diverse and forward-thinking environment

Great career growth opportunity-you'll have direct access to agency leadership

Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered

401(k) with employer matching

Company events and industry conferences

At Lamark Media, we're looking for people with passion, grit, and high integrity. You're encouraged to apply even if your experience doesn't precisely match the job

Lamark Media is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, Lamark Media encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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